Ask the Telecom Pro
EU Roaming rules | PUK Codes
Q: Do the new EU roaming rules eliminate all roaming charges for mobile users in Europe?
A: On June 15, 2017 mobile roaming charges for voice, data and SMS were eliminated for countries in the European Union. There are a few considerations, though. Unlimited data users will not be charged roaming assuming they consume a majority of data in their home country. This is part of the fair use provision and carriers/operators have the right to monitor for abuse and contact customers for usage clarification and/or to apply a surcharge. Also, usage affected is within EU countries and does not cover usage originating outside of the EU or calls/SMS to non-EU countries.
Q: What is a PUK code?
A: A PUK code is a ‘Personal Unlock Key’ on mobile devices that secures SIM card data. In cases where a SIM card PIN number has been entered incorrectly multiple times, the PUK code is needed to unlock the SIM. This code can be obtained from your carrier.
Timothy C. Colwell is a telecom management industry thought leader exploring the impact of technology as a business accelerator and social capital enabler.