Monthly Archives: October 2015


Why Your Telecom Procurement Model Should Support More Than The End-User

2017-01-21T12:32:16+00:00October 30th, 2015|Categories: Procurement|Tags: , , , |

Ashley Kelm Enterprise Program Director Six Sigma Black Belt Follow me on Twitter | LinkedIn Often while enhancing telecom end user support models, we tend to focus on one aspect of experience - the end-user. While the device end user is a very crucial aspect of a telecom environment, it isn’t [...]

Preventing TEM Engagement Friction

2017-01-21T12:32:16+00:00October 26th, 2015|Categories: Telecom Management Industry, TEM|Tags: , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP AOTMP has conducted several research studies to determine customer churn rates for TEM vendors in the telecom management industry. The primary purpose of these studies has been to diagnose the cause of churn and to establish best practices to improve results for enterprises and [...]

Location, Location, Location: How Your Mobile Device Exposes You to Your Employer

2017-01-21T12:32:17+00:00October 9th, 2015|Categories: Mobility|Tags: , , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Location based services can be used to track employee whereabouts outside of work. "Location, location, location" is the mantra in the retail industry signifying the importance of being properly positioned to attract customers and drive revenue. This saying is also relevant for mobile device [...]