2016 Published Telecom Management Resources

/2016 Published Telecom Management Resources
2016 Published Telecom Management Resources 2018-02-04T13:43:14+00:00

Published Telecom Management Resources

Type Published Title
We have hundreds of hours of training courses available; Below is a list of recently published courses. DOWNLOAD THE COURSE CATALOG.
Premium Dec 2016 (DTS) Directing Traffic Studies: Optimizing Wireline Voice and Data Services
Premium Dec 2016 (AUD 160) Validating Services: Physical/Site Audits
Premium Dec 2016 Invoice Auditing: Identifying Toll-Free Billing Errors  This course describes Toll-Free service components and features that may cause billing errors and demonstrates how to identify errors and calculate the cost of those errors.
Premium Dec 2016 Invoice Auditing: Identifying MPLS Billing Errors  This course demonstrates how to audit invoices for MPLS services and calculate the cost of invoice errors.
Premium Dec 2016 Auditing Best Practices: M2M/IoT Mobility Services  M2M and IoT devices are proliferating in interesting and unique ways. Because much of this technology is new, enterprises need to be aware of techniques to manage these devices in their telecom environment.
Premium Oct 2016 Invoice Auditing: Identifying VoIP / SIP Billing Errors Auditing telecom invoices may uncover billing errors that negatively impact the telecom expense management plan. This course explains some of the nuisances of auditing VoIP/SIP invoices.
Premium Oct 2016 IoT Technology Overview This course provides a high-level overview of The Internet of Things (IoT).
Premium Aug 2016 Unified Communications Technology Overview This course provides a high-level overview of Unified Communications, including a brief history of the communication solution. The course touches on UC Benefits, Applications, Features, and its relationship to key activities in the Efficiency First® Framework.
Premium May 2016 (TEC 101) SIP Technology Overview High-level overview of Session Initiation Protocol (SIP) including brief history, benefits, applications, features, how this technology relates to Efficiency First® Framework, and appropriate KPIs.
Premium Feb 2016 (OME) Optimizing Mobile Environments Explores mobile environment components including equipment, coverage, and applications, as well as different types of plans that can be implemented within your mobile environment. Optimal cost per minute is also discussed.
Premium Feb 2016 (MSS) Mobile Service Components Mobile devices are extremely important to your telecom environment. Whether your company implements a BYOD program or not, chances are most, if not all, employees in your organization own or use a mobile device. This brief, introductory course breaks down the components of voice and data in relationship to your mobile environment. A majority of this course is self-paced.
Premium Jan 2016 (CEM) Change Management: Executing and Monitoring Change You know what change you need to implement within your organization, and have come up with a solid project plan for that implementation. This course focuses on the next step of Change Management – execution and monitoring of change. Learners will be introduced to a process lifecycle, which is always in need of updating and refining, as well as five business principles to monitor while executing the change within your telecom environment.
Premium Jan 2016 (SIM) Stages of Inventory Management After you have compiled an accurate and up-to-date telecom inventory, how do you keep it that way? In this course, students will learn the four main stages of inventory management, as well as their sub-steps. The importance of, and differences between, each stage of management are also discussed.
Type Published Title
Premium Dec 2016 ROI and Business Value: Telecom Management Industry Trends of Systems Integrators and VARs
Premium Dec 2016 Top Business Application Deployments
Premium Dec 2016 Benefits of Web Conferencing Deployments
Premium Dec 2016 ROI and Business Value: Telecom Management Industry Trends of Systems Integrators and VARs
Premium Dec 2016 Trending Technology – Fiber
Premium Dec 2016 The Benefits of MDM Software Deployments
Premium Dec 2016 Ask the Expert: Does the FCC prohibit vendors from issuing credits for over billings?
Premium Dec 2016 Trending Technology – Cloud Service
Premium Dec 2016 Going Beyond Just Managing Telecom: How to Ignite More Value
Premium Dec 2016 Trending Technology – Unified Communications
Premium Dec 2016 Trending Technology – MPLS
Premium Dec 2016 Fog Computing: Bringing the Cloud Down to Earth
Premium Nov 2016 Telecom Device Endpoints: Trends Disrupting Network Architecture This research paper examines how equipment vendors are performing for organizations today, as well as the costs for their services and the effectiveness of their issue resolution processes. By exploring these trends in performance and service, enterprises can gain insight into how their equipment vendors’ performance compares to other organizations and vendors will be able to identify opportunities to improve satisfaction across their customer base.
Premium Nov 2016 Major Changes to iOS Messenger Apple will deliver myriad improvements, new features and services to the iOS 10 environment this fall, enabling third party software developers to create extensions to Messenger that will provide new in-Messenger services.
Premium Nov 2016 Net Neutrality and Mobile: The Rise of the Private Networks The Federal government (via the FCC) has declared that all public communications networks require that content be made available without preference; private networks are not required to comply. Demand for higher definition video and data content will see bandwidth requirements increase for many decades to come.
Premium Nov 2016 Mitigating Risks Within the Telecom Environment
Premium Nov 2016 Top Manufacturers of Corporate Mobile Devices
Premium Nov 2016 Why the CIO Needs to Participate in Enterprise Strategy Management This insight provides a rationale for why the CIO is a critical participant in enterprise strategy.
Premium Nov 2016 CYOD: Choose Your Own Device Enterprises used to focus on bring your own device (BYOD). Now, enterprises focus on letting employees only use a specific list of products and apps from which the employee can choose.
Premium Nov 2016 How Often Should You Upgrade Your Mobile Devices? In this Short Take, the focus is on upgrading time frames for three major types of mobile devices: laptops, tablets and smartphones.
Premium Nov 2016 The Next Gen of Wi-Fi – 802.11ad (WiGig): Shorter Range but Much Greater Throughput In this Short Take, the focus is on WiGig and why it matters to consumers and the enterprise.
Premium Nov 2016 Samsung Aggressively Goes After the Enterprise Samsung for Enterprise (SAFE), Knox™ and Samsung 360 enable enterprises to provide secure mobile environments for employees. Samsung is quickly replacing BlackBerry as the leading mobile device in the enterprise.
Premium Oct 2016 2017 Vendor Symposium Presentation: The Telecom Industry Market Landscape and Outlook – Enterprise Trends to Watch Enterprises are constantly looking for ways to improve financial and operational efficiency. As a vendor, keeping up with enterprise trends and understanding enterprise requirements is essential to align product and service offerings for success in the market. This session shares key metrics and expert insight into enterprise trends that drive enterprise strategy and decisions.
Premium Oct 2016 2017 Vendor Symposium Presentation: Six Focus Areas Driving Market Differentiation Enterprises struggle to identify differences between vendor solutions. The market is crowded and everyone looks the same. As a result, enterprises often buy on price. So how is your solution suite different and how can you illustrate maximum value for the price? How do you convey your unique qualities and value proposition? This session reveals answers to these questions and more that will help you set your company apart in the marketplace.
Premium Oct 2016 2017 Vendor Symposium Presentation: Is Your Company Positioned to Capitalize on the Top 5 Enterprise Objectives for 2017? Each year, enterprises develop a strategy to achieve a specific set of goals and objectives. Telecom vendors play a vital role in helping enterprises achieve these objectives. With this, understanding the latest trends related to enterprise objectives is essential. This session highlights the top five enterprise objectives for the coming year to enable your organization is in position to capitalize on these trends.
Premium Oct 2016 2017 Vendor Symposium Presentation: Enterprise Investments – Top Technology and Service Opportunities Enterprises invest in fixed and mobile services and technology to increase customer revenue and improve internal efficiency. Understanding these specific telecom investments place vendors in a better position to capitalize on opportunities. This session highlights the top technology and service investments enterprises will be making in the coming year.
FREE Oct 2016 State of the Telecom Management Industry: Driving Efficiency Through Telecom Environment Management This research paper analyzes the current State of the Telecom Management Industry while outlining five (5) key areas that are significantly impacting the fixed and mobile telecom environment’s ability to reach peak performance.
Premium Sep 2016 Why Mobile Device Management Is Migrating to Enterprise Mobility Management MDM started innocently to manage those pesky new mobile devices, but the need for MDM quickly grew into a gigantic problem to cover all of an organization’s devices including laptops, smartphones, tablets… and now a number of disparate devices under the Internet of Things (IoT).
Premium Sep 2016 Enterprise Mobile App Management It is easy for mobile apps to get developed in disparate organizations without any supervision by the IT department. It’s important for the IT organization to stay on top of all enterprise apps – from mobile app development and deployment to remote device management.
Premium Aug 2016 Leveraging Telecom for Business Innovation: The Significance of Software Applications for Employee Enablement This paper focuses on recommendations for organizations to ensure a more successful vendor relationship. By implementing the recommendations, organizations can develop a better understanding of what needs to be done to alleviate these failures and work toward a sound relationship with TEM vendors in the future.
Premium Jul 2016 AOTMP Research: Customer Satisfaction This infographic shows areas of carrier/operator satisfaction and dissatisfaction within carrier/operator relationships, as well as ways to prevent future dissatisfaction.
Premium Jun 2016 Mitigating the Risks of TEM Vendor Engagements In the telecom environment, there is notable room for improvement in the relationships between TEM vendors and enterprises. This room for improvement is punctuated by the overall enterprise satisfaction ratings assigned to TEM vendors. This paper focuses on recommendations for organizations to ensure a more successful vendor relationship. By implementing the recommendations, organizations can develop a better understanding of what needs to be done to alleviate these failures and work toward a sounder relationship with TEM vendors in the future.
FREE Jun 2016 Reversing the Negative Effects of Poor Telecom Carrier and Operator Customer Experiences Insight into the experiences customers are having with their vendors and provide recommendations on how to improve these relationships.
FREE May 2016 Elevating the Business Value of Telecom / IT Services Vendor Relationships Identifies key indicators and vendor management metrics that define how leading organizations monitor and measure the business value telecom vendors deliver.
FREE Jan 2016 Strategic Sourcing: Accelerating Telecom Vendor Performance and Business Value Identifies the latest trends in telecom vendor sourcing and offers insight into the challenges facing procurement departments today and considerations into overcoming these obstacles.
FREE Nov 2015 Maximizing Telecom and Network Optimization Dives into the latest fixed and mobile optimization trends and offers guidance to maximize an organization’s optimization potential.
FREE Sep 2015 Telecom and IT Help Desk Management Trends and Best Practices Dives into the latest fixed and mobile optimization trends and offers guidance to maximize an organization’s optimization potential.
FREE Jul 2015 Telecom Reporting and Business Analysis: Establishing a Best-In-Class Telecom Reporting Process Outlines key telecom reporting trends and offers guidance on how to overcome common reporting challenges.
FREE Financial Telecom Management: The Costs of Going Cheap Explore the dangers of making financial telecom decisions based on cost alone, and the impact to operational and technical performance.
FREE Is TEM Dead? Telecom Expense Management: Only Part of the Solution Telecom departments across the globe are being directly challenged by senior management to reduce costs and become more efficient while delivering more value to the business, making optimizing telecom costs the top telecom management priority for many organizations.
Type Published Title
We have over a thousand resources in our Telecom Management Tools portal; including a sampling below. CLICK HERE FOR FREE TELECOM MANAGEMENT TOOLS
Premium Dec 2016 Local Number Portability (LNP) Port Out Checklist
Premium Dec 2016 The State of IP Phone Satisfaction
Premium Dec 2016 AOTMP Efficiency First® Framework v3 Core Activities and Sub-Activities When working with a TEM/WMM vendor, it is helpful to evaluate the scope of the responsibilities between the enterprise and the vendor. The RASCI chart lists the Efficiency First® Framework activities and which party is Responsible, Accountable, Supportive, Consulted or Informed for the activity.
Premium Dec 2016 RFP Bidding Vendor: Reference Check Call Agenda This agenda template is for enterprises to use during a 30- to 60-minute client reference meeting or telephone call for a technology vendor such as a TEM, WMM, MMS, MDM, etc. While conducting a sourcing event, this tool is useful when performing reference checks with bidding vendors, and outlines common questions that an enterprise should ask the client reference.
Premium Nov 2016 Implementing a New Service Contract Review Checklist Use this checklist to review important items before implementing a new service contract.
Premium Nov 2016 What Is a PUK Code? Most mobile devices are secured under a PIN number, a four- or eight-digit passcode that can be entered to unlock a phone and access its data. But going one step further, a PUK code is what is used when a user’s PIN code is compromised. This article describes a PUK code and how to activate.
Premium Nov 2016 Project Tracker Tool This tool allows tracking the three telecom project types and action items across multiple projects in one place.
Premium Nov 2016 Project Planning Template The tool is used to capture and record key project information for telecom projects during the planning process.
Premium Oct 2016 Physical Site Audit Template This template helps review what to cover during a physical site inspection.
Premium Oct 2016 A Guide to Service Level Agreements – Service Inventory Quality SLA #8 – AOTMP recommended terms and conditions for executing a Service Inventory Quality SLA. Includes downloadable Performance Calculator to calculate a non-compliance penalty.
Premium Oct 2016 A Guide to Service Level Agreements – Wireless Service Ordering (MACD) Time to Complete SLA #9 – AOTMP recommended terms and conditions for executing a Wireless Service Ordering (MACD) Time to Complete SLA.
Premium Oct 2016 A Guide to Service Level Agreements – Dispute Resolution Time to Complete SLA #10 – AOTMP recommended terms and conditions for executing a Dispute Resolution Time to Complete SLA.
Premium Oct 2016 3 Things to Consider When Creating a Contract Addendum After establishing a contractual agreement with a telecom vendor, an efficient way for enterprises to make changes throughout the relationship is to create and add contract addendums.
Premium Oct 2016 4 Tips for Terminating a Contract Early This article offers suggestions for handling the early termination of a contract.
Premium Oct 2016 Contract Addendum Checklist This checklist assists enterprises when adding addendums to pre-existing contracts with vendors.
Premium Oct 2016 A Guide to Service Level Agreements – Wireless Service Catalog Time to Complete SLA #11 – AOTMP recommended terms and conditions for executing a Wireless Service Catalog Time to Complete SLA.
Premium Oct 2016 A Guide to Service Level Agreements – Accounting Data Change Time to Complete SLA #12 – AOTMP recommended terms and conditions for executing an Accounting Data Change Time to Complete SLA.
Premium Sep 2016 3 Ways Organizations Benefit from Implementing Key Performance Indicators The ways in which key performance indicators can impact the telecom management environments of enterprises.
Premium Sep 2016 A Guide to Service Level Agreements – Advise to Pay / Payment Batch File Delivery AOTMP recommends organizations evaluate vendor-proposed SLAs, as well as reference the SLAs in this series to select agreements with the most favorable provision for achieving organizational objectives. Includes downloadable Performance Calculator to calculate a non-compliance penalty.
Premium Sep 2016 A Guide to Service Level Agreements – Audit Reconciliation Report Delivery SLA #7 – AOTMP recommended terms and conditions for executing an Audit Reconciliation Report Delivery SLA.
Premium Sep 2016 User Service Profile Worksheet This worksheet helps to organize service profile information for your organization.
Premium Sep 2016 Help Desk Metric Measurement Worksheet This worksheet helps determine the effectiveness of an organization’s help desk processes and policies.
Premium Aug 2016 4 Questions to Consider Before Consolidating Telecom Vendors Organizations can decide to pursue the consolidation of their telecom vendors for a number of different, strategic reasons. Whether looking to cut back on costs or increase efficiency within the organization, this decision is rooted in the desire to meet organizational objectives. Before making a concrete decision, here are four questions to consider before consolidating telecom vendors.
Premium Aug 2016 Top Three “Gotchas” in Telecom Client Interactions – TEM RFP When pursuing organizational relationships with telecom vendors, it is important to go in with a complete understanding of the organization’s goals and objectives in order to reach an agreement that is beneficial overall. While it is important to know what is expected for the organization, it is also important to be aware of common mistakes that can be made throughout the vendor selection and implementation process. Part 1 of this series analyzes the “gotcha” moments in TEM RFP interactions.
Premium Aug 2016 Top Three “Gotchas” in Telecom Client Interactions – Vendor Management Practices Part 2 of the “gotcha” series analyzes the “gotcha” moments in an organization’s vendor management practices.
Premium Aug 2016 Top Three “Gotchas” in Telecom Client Interactions – Center of Excellence Part 3 of the “gotcha” series analyzes the “gotcha” moments in an organization’s implementation of a Telecom Center of Excellence.
Premium Aug 2016 A Guide to Service Level Agreements – Implementation Plan Execution SLA #1 – AOTMP recommended terms and conditions for executing an Implementation Plan SLA. Includes downloadable Performance Calculator to calculate a non-compliance penalty.
Premium Aug 2016 A Guide to Service Level Agreements – Quarterly Executive Service Delivery Review SLA #2 – AOTMP recommended terms and conditions for Quarterly Executive Service Delivery Review SLA. Includes downloadable Performance Calculator to calculate non-compliance penalty.
Premium Aug 2016 A Guide to Service Level Agreements – System Availability SLA #3 – AOTMP recommended terms and conditions for System Availability SLA. Includes downloadable Performance Calculator to calculate non-compliance penalty.
Premium Aug 2016 A Guide to Service Level Agreements – Help Desk Response Time SLA #4 – AOTMP recommended terms and conditions for Help Desk Response Time SLA. Includes downloadable Performance Calculator to calculate non-compliance penalty.
Premium Aug 2016 A Guide to Service Level Agreements – Invoice Load Time for Electronic and Paper Invoice SLA #5 – AOTMP recommends two different SLAs for loading electronic and paper invoices. Includes downloadable Performance Calculator to calculate non-compliance penalty.
Premium Aug 2016 The Business Value of Systems Integrators This short explainer video describes the business value Systems Integrators play in the Telecom Management Ecosystem.
Premium Jul 2016 The Benefits of SIP Trunking This infographic shows the many benefits to SIP trunking that can help optimize organizational processes and save your organization valuable time and money.
Premium Jul 2016 APAC Regions Infographic APAC consists of countries in the Asia-Pacific region of the world. Take a glimpse at these areas and their telecom environments in this infographic.
Premium Jul 2016 Governing Bodies of EMEA infographic Gain insight from this infographic on the governing bodies within EMEA. Understanding their roles and responsibilities is crucial when working with organizations in this region.
Premium Jul 2016 Preventing Data Theft via Public Wi-Fi Security Protect your organization from the threat of data theft through public wifi network connections with this how-to guide.
Premium Jul 2016 Equipment Insurance Calculator Use this tool to calculate whether or not equipment insurance would benefit your organization. If Actual ROI does not match the break-even point, equipment insurance may be the right choice.
Premium Jul 2016 Annual Telecommunications Review Checklist This checklist will help to conduct a thorough review of your organization’s telecom environment.
Premium Jul 2016 Call Accounting in a VoIP Environment This infographic illustrates the benefits of implementing call accounting into a VoIP environment.
Premium Jul 2016 White Paper: Establishing A Telecom Management Center of Excellence A Center of Excellence (CoE) is a group or team that collaborates and utilizes best practices around a specific focus area or business practice to drive business results. A telecom management CoE is more than a collection of activities – it’s a structure, a philosophy, and a business value accelerator.
Premium Jul 2016 What Makes Service Level Agreements Valuable to Enterprises? Watch this short explainer video on elements that make SLAs valuable to Enterprises.
Premium June 2016 Ransomware – How to Protect, Prevent and Resolve Ransomware is a security threat to computers and not mobile devices. This article describes how to protect and prevent ransomware exploits.
Premium June 2016 Establishing A Telecom Management Center of Excellence A Center of Excellence (CoE) is a group or team that collaborates and utilizes best practices around a specific focus area or business practice to drive business results. A telecom management CoE is more than a collection of activities – it’s a structure, a philosophy, and a business value accelerator. By adopting CoE principles and practices, technical, financial, and operational telecom management efficiency will be optimized, and the CoE will extend its value beyond the telecom environment into the business by increasing business impact that delivers bottom line business results.
Premium Mar 2016 Considerations Prior to Implementing TEM Key things organizations need to do before implementing a TEM solution
Premium Mar 2016 Is Telecom Cost Savings Strategic? Strategic value of telecom cost savings
Premium Mar 2016 Are international telecom carriers required to provide detailed invoices? Answer to frequently asked question
Premium Mar 2016 Are call detail records considered personally identifiable information? Answer to frequently asked question
Premium Feb 2016 Best Practice Adoption Guide – Invoice Processing
Premium Feb 2016 Auditing
Premium Feb 2016 Fixed and Mobile Strategy
Premium Jan 2016 Contract Management
Premium Jan 2016 Inventory Management
Published Title
Telecom management experts publish blogs on our website every month. CLICK HERE FOR MORE BLOGS
Dec 2016 Signal Private Messenger App With total end-to-end encryption, Signal Private Messenger is the most secure messaging app to date. While total privacy is highly desired, enterprises may want a version that gives them oversight of the messaging traffic within their own network.
Dec 2016 Mobile Content Management: Keeping Important Information Accessible and Secure
Dec 2016 Recap of the 2016 Open Mobile Summit
Dec 2016 Ask the Telecom Pro: Apple DEP and MDM; Wireline Carrier Service Plans
Dec 2016 Meridian AR: Augmented Reality Comes to the Enterprise
Nov 2016 My Telecom and IT Wish List for the Trump Administration
Nov 2016 PrivacyStar Intelligent Mobile Call Management
Nov 2016 GSMA Mobility Live Conference Recap
Nov 2016 LeEco Launches in North America
Oct 2016 AT&T Industry Analyst Summit: Global, Mobile, Wi-Fi and IoT
Oct 2016 How did Machine to Machine (M2M) Migrate into the Internet of Things (Iot)?
Oct 2016 Ask the Telecom Pro: Carrier Sunsets and Mobile Device Replacement Insurance
Oct 2016 Why AT&T’s Acquisition of Time Warner Is So Important
Oct 2016 Google Introduces Pixel Smartphones
Oct 2016 BlackBerry Stops Making Devices: The Rise and Fall of a Mobile Empire
Oct 2016 Comcast as a Wireless Provider
Sep 2016 Enterprise Mobile App Management
Sep 2016 Don’t Settle for 99% SLAs
Sep 2016 Why Mobile Device Management MDM is Migrating to Enterprise Mobility Management EMM
Aug 2016 The Business Case for Standardized TEM and IT Vendor Selection
Aug 2016 Three Most Common RFP Mistakes that Telecom Professionals Make
Jul 2016 The Myth of the Telecom Underground
Jul 2016 How Fog Computing Will Impact IoT Solutions
Jul 2016 Telecom Device Deployment Strategy
Jul 2016 Ask The Telecom Pro – MMS, EMM, Free TEM Services by Carriers
Jun 2016 Does Telecom Management Really Matter?
Jun 2016 Turning IoT Challenges Into Opportunities for Telecom Managed Service Providers
Jun 2016 The IoT Impact On Carrier Contract Optimization
Jun 2016 The Telecom Management Outsourcing, Co-Sourcing or Insourcing Decision
May 2016 Ask the Telecom Pro – CPNI and 3rd Party Carrier Access Authorization Letters
May 2016 Improving End-User Adoption of Company Telecom Policies
May 2016 Ask the Telecom Pro – Call Detail and International Carriers
May 2016 Ask the Telecom Pro – Difference Between SIP and VoIP
Apr 2016 What To Do When Your Telecom Expense Management Vendor Is Acquired
Apr 2016 Is Telecom Cost Savings Strategic?
Mar 2016 Ask the Telecom Pro – Service Inventory and Carrier Discounts
Feb 2016 Drive Efficiency, Not Savings
Type Published Title
CLICK HERE FOR MORE TELECOM WEBINARS AND WEBCASTS
Premium July 2016 What Makes Service Level Agreements Valuable to Enterprises – Available only to Telecom Management Ecosystem Vendor Members
Premium May 2016 Customer Experience: What Customers Crave Of the six Telecom Management Ecosystem evaluation criteria for business stakeholders to evaluate and select vendors, the customer experience plays a significant role in key decisions in beginning and continuing vendor relationships and one of the primary drivers for positive customer experiences with telecom vendors includes responsiveness. Available only to Telecom Management Ecosystem Vendor Members
FREE Apr 2016 The Telecom Management Ecosystem This video describes the Telecom Management Ecosystem and its importance to Enterprises and Vendors
FREE Mar 2016 Elevating the Business Value of Telecom Services Vendor Relationships: Key Decision Points and Metrics to Manage Reviews key indicators and vendor management metrics that define how organizations are monitoring and measuring the business value telecom vendors deliver, and discusses other considerations when outsourcing Telecom/IT services
FREE Dec 2015 Strategic Sourcing: Accelerating Telecom Vendor Performance and Business Value Identifies latest trends in telecom vendor sourcing and offers insight into challenges facing procurement departments today and considerations into overcoming these obstacles
FREE Oct 2015 Beyond Invoices and Expenses: Business Value of Managing the Complete Communications Lifecycle Learn about the tangible and intangible ways that leading organizations have focused their communications program
FREE Oct 2015 Maximing Telecom and Network Optimization Dive into the latest fixed and mobile optimization trends and receive guidance on how to maximize your organization’s optimization potential
FREE Aug 2015 Trends and Best Practices for Telecom / IT Help Desk Support Key trends in help desk management and tips on how to improve efficiency
FREE July 2015 Telecom Reporting and Business Analysis Key telecom reporting trends and offers guidance on how to overcome common reporting challenges
FREE July 2015 AOTMP University Training Overview Interested in telecom management training for yourself or your team? Take a behind-the-scenes look at AOTMP University, and learn about becoming certified as a Telecom Professional.
Title
CLICK HERE FOR MORE CASE STUDIES
Avery Dennison — Efficiency First® Framework
In their telecom environment, Avery Dennison was experiencing policy and process deficits. In each of the over 50 countries, there seemed to be a different approach for managing telecom costs, services, assets and technology.
Business Process Outsourcing (BPO) Company — AOTMP University
Over the next four years, our client nearly doubled in size; extending its reach to support telecom vendors in 80 different countries spanning six continents, and utilizing 17 different languages. Maintaining control of the telecom management practices and spending became more of a pressing concern to the company. Standardization on correct nomenclature and definitions across all languages, locations, currencies, and differing carrier billing formats was key to maintaining high customer satisfaction while maintaining current growth rates.
Synovia Solutions — AOTMP Telecom Management Solutions
With a business solution reliant upon Machine-to-Machine (M2M) technologies, Synovia Solution’s telecom management practices are critical to business operations. Synovia experienced dramatic increases in M2M lines of service activations as well as inventory and carrier contract visibility challenges as the company grew, resulting in the need for improved cost control and cost of goods budgeting.
National Retail Chain — AOTMP Solutions
As typical with rapid business growth rates, the importance of consistent measurements and procedures were critical to cost containment and business efficiency. Our client had reached a crossroads in which consolidation of all activities surrounding their telecom environment was needed in order to increase visibility and efficiency of the growing organization. Some of the company’s challenges included de-centralized billing, service and payments, and a lack of both contract lifecycle and inventory management. In addition, the company also needed to establish and put company telecom management policies in place; ensuring consistent telecom procedure adoption through the merger and acquisition onboarding process as well as to serve as a guide for new end-users.
Multiple Companies — AOTMP University
AOTMP University is an effective way to align your team with up-to-date standards and best practices in the Telecom Management industry — yielding increased business efficiencies, cost savings, and knowledge that drives positive results for your business. Here’s how our empowered, AOTMP University clients utilized their knowledge to powerfully impact the companies they serve.
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