2017 Brought a New Practice Area, ITSM Best Practices, and Much More

2017 proved that things aren’t slowing down any time soon in Telecom Management. ITSM became our newest practice area as we started to see vendors coming into this space and enterprises looking to better understand how it fits into their business. Along with that we added a number of tools, services and courses around ITSM best practices. And in the vendor landscape we saw a number of consolidations and with that, a maturing of service offerings.

In our research and advisory group, we introduced our fifth research area in the Fixed and Mobile Telecom Management Ecosystem, ITSM. IT service management (ITSM) software allows enterprises to streamline procurement, assignment, delivery, and support for a range of devices and services, and provides functionality that helps them deliver services to end users. Our first ever ITSM Market Landscape report evaluates six key trends, and provides profiles and AOTMP perspective on 17 ITSM vendors and solutions. Find out about our subscription research and advisory services that give you access to detailed reports like this one and more.

ICYMI: 2017 State of the Telecom Management Industry

Each year our AOTMP research team evaluates the state of the telecom management industry, from adoption success to practices that continue to require attention. To read what set 2017 apart from previous years and our guidance for 2018, you can download the entire 2017 State of the Telecom Management Industry report here for free. Don’t miss out on this chance to read the full report.

What we’ll be writing about in 2018

You can see our list of upcoming Telecom Management Research here.  We already started making our predictions for TEM/EMM Services in 2018. Check back often as we keep this agenda updated.

We anticipate this to be a year where creating a Telecom Management Center of Excellence becomes an essential part of the mandate for eliminating manual processes, embracing the cloud, and navigating the new digital world that includes AI and connected devices. IT and telecom will face steeper skills shortages as technology changes ever faster, making upskill and cross-skill training a key initiative in 2018.

Stay tuned for more solutions around ITSM best practices and much, much more as we continue to add new research advisors and topics in 2018. Here’s to a bright and successful New Year!


  • With over 50 years of combined industry experience in telecom, mobility, and IT management, the AOTMP Research and Advisory team writes Analyst Perspectives, Market Landscapes, and State of the Industry papers. The team evaluates current and future state trends and performance in telecom management while addressing the needs and interests of enterprises and the vendors who support them. The AOTMP Research and Advisory team is comprised of Timothy C. Colwell, Scott Lawrence, Stacy Hiquet, Kelly Teal and Matt Swift.