Sakon has earned Solution Certification in Telecom Expense Management Lifecycle and Enterprise Mobility Management in the Efficiency First® Vendor Solution Certification Program.
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Publication date: December 2018 Implementing a managed mobility services (MMS) vendor is different compared to telecom expense management (TEM) vendor predecessors. MMS vendors offer various levels of engagement and service integration, and evaluation requires a complete understanding of the desired end user experience, required technical integrations with multiple business systems, and a broad range of process integrations. This Analyst Perspective report explores a host of integration decisions for enterprises to consider as they evaluate MMS vendors.
Publication date: November 2018 The business value of managed mobility services (MMS) and telecom expense management (TEM) are frequently discussed in the same way, but they are different solutions with unique value propositions. While related under the umbrella of telecom and mobility management, TEM is not MMS and MMS is not TEM. This Analyst Perspective report offers clear definition of the business value of MMS and explores models for evaluating and reporting business value.
Publication date: November 2018 Enterprise TEM solution requirements can be complex, but every enterprise has one requirement in common – business value. Whether the main objective of TEM is to control cost, gain visibility, optimize workflow, or outsource business processes, every organization wants to clearly understand the business value the solution is delivering. This Analyst Perspective report delves into the murky waters of assessing business value and offers a clear view of what enterprises need from TEM vendors.
Publication date: November 2018 The telecom expense management landscape in western Europe features some similarities to the state of TEM in the United States, as well as some stark differences. In terms of similarities, billing errors cause enterprises in Europe as much heartburn as they do in the United States. The differences are perhaps more pronounced. Europe-based organizations face more stringent privacy regulations than their counterparts in many other parts of the world and complying with those via telecom management is not always easy. Interestingly, too, while enterprises in Europe want to save money through TEM, many are more focused on the benefits of processes to achieve efficiency and productivity than are their counterparts in the United States. This level of maturity sets Europe’s TEM landscape apart, even though the practice there is relatively new. AOTMP’s inaugural Europe TEM Market Landscape examines these issues, and others, discusses how they are impacting enterprises, and highlights ways TEM vendors, consultancies and integrators in Europe are addressing matters. The report, which does not rank vendors, further includes profiles of the vendors that briefed with AOTMP Research & Advisory; these will give European enterprises more insight into the kinds of providers available to them.
Publication date: October 2018 No single TEM vendor offers the best solution for all enterprises because TEM vendors, like enterprises, are unique. Selecting a TEM vendor by matching features and benefits with business requirements is critical to sustainable relationship success. Focusing on business requirements and the delivery capabilities of vendors will yield fruitful results. Conversely, selecting the lowest price without regard to proper solution alignment can doom a relationship. This Analyst Perspective report helps enterprises avoid cost-focused selection pitfalls and other selection landmines by sharing keen insights that influence positive TEM vendor selection results.
Publication date: September 2018 Following on The Biggest Risk to Enterprise Cybersecurity? The Employee, this report analyzes how CIOs and CISOs are approaching user behavior to prevent breaches. Peer-level insight, combined with AOTMP Research recommendations, will help fellow enterprises understand and adopt best practices to management to help avoid compromises to security.
LINK TO ABSTRACTS FOR UPCOMING RESEARCH Date Title Type of Report 10/18 Why ITSM is the Hottest Software Segment in the Enterprise: Secrets to Integration Analyst Perspective 10/18 Integration Download: Why TEM to ITSM Integration Matters in Today's Ecosystem Analyst Perspective 10/18 So You Want a TEM: Landmines to Avoid When Selecting a TEM [...]
Publication date: March 2019 Redundancy, resiliency, flexibility and affordability are traits that can be factored into a SD-WAN business case. But what should every enterprise really know about SD-WAN before embarking on business case development? This Analyst Perspective report explores the ins and outs of OPEX and CAPEX variables with SD-WAN compared to other technologies, as well as technical and operational considerations that every enterprise needs to know before developing a business case to migrate to SD-WAN.