Publication date: December 2018
People often conflate the business value of managed mobility services (MMS) and telecom expense management (TEM), expecting the two solutions to work in the same ways and offer the same outcomes. However, while related through the practice of technology management, MMS and TEM are different and contain their own unique value propositions. With that in mind, this Analyst Perspective report explores the business value of MMS, specifically; read Business Value Revealed: What Enterprises Want from TEM for in-depth discussion on the TEM side.
What Defines MMS
AOTMP Research & Advisory considers MMS to be a subset of enterprise mobility management (EMM). This is an important distinction because more enterprises are opting for MMS than ever before. Nearly every enterprise has some form of mobility management in place; whether the enterprise outsources some or all of its activities, however, remains the question. Over the past few years, applications, operating systems, hardware, security considerations, involved lines of business and other aspects of mobility have grown more complicated. As a result, more organizations have looked to MMS vendors to handle a range of activities for them, from audits and optimizations to security administration and device kitting, and more.