INDIANAPOLIS, February 16, 2015—AOTMP, in conjunction with eSupport by G Squared Wireless, a telecom management company, is excited to release Keys to Controlling Mobile Support Costs and Ticket Volumes, a research-based publication in AOTMP’s popular Thought Leadership Series.
Keys to Controlling Mobile Support Costs and Ticket Volumes addresses the enterprise challenge of controlling mobile support costs and ticket volumes. Although every organization would like to reduce support costs and ticket volumes, ever-changing business demands and new technology constantly being introduced cause most to fall short of accomplishing these objectives.
Keys to Controlling Mobile Support Costs and Ticket Volumes presents valuable takeaways for the benefit of the enterprise, explaining that with adequate support tools and the right strategy, these goals can be achieved while transforming the help desk into a more efficient operation and a center of excellence for the organization.
“At G Squared, we’re constantly looking to improve the support desk experience, a source of great frustration and challenge for the enterprise, while increasing efficiencies for both the user and our clients. Mobility is constantly changing; and with fragmented mobile programs, diverse device types and multiple OS being the norm, keeping up is nearly impossible. We’re excited to have a product that helps solve this problem,” states G Squared Wireless CEO, Nate Dodd. “eSupport is the first cloud-based intelligent wireless support platform of its kind built for enterprise-level clients, which allows users to quickly and easily solve their own wireless issues anytime and anywhere, lowering overall support costs and freeing up valuable time and resources.”
The Thought Leadership Series offers a unique knowledge resource for both AOTMP customers and the telecom management marketplace by providing applicable information on contemporary topics affecting the efficiency and productivity of telecom management environments. Authored by AOTMP’s talented research and advisory team of subject matter experts, the perspectives shared within this publication are based on AOTMP’s extensive industry research and proven best practices derived from previous experiences and client successes.
Download your complimentary copy of Keys to Controlling Mobile Support Costs and Ticket Volumes. For more information on the new Thought Leadership Series or additional AOTMP solutions, please contact email@example.com or call 800-860-8608.
ABOUT eSupport by G SQUARED WIRELESS
eSupport is the first cloud-based intelligent wireless support platform of its kind built for enterprise-level clients. Users are able to quickly and easily solve their own wireless issues anytime and anywhere, lowering overall support costs and freeing up valuable time and resources.
eSupport provides a custom platform for each client, curating content for their specific devices and applications. Articles relevant to each unique end user are quickly and intelligently served up. With new articles added daily including step-by-step tutorials, eSupport stays ahead of change in mobile technology so customers always have access to the most up-to-date support content.
eSupport is a product of G Squared Wireless, a wireless help desk, and Metacake, a design and technology agency. G Squared Wireless is a full service mobility center that specializes in 24/7/365 help desk, mobile procurement, mobile device management (MDM) support and device logistics. Metacake is an award-winning design, technology and marketing firm that specializes in designing customer-focused web and mobile experiences, and brand-centric, targeted marketing initiatives. To learn more about eSupport, visit getesupport.com.
Working with enterprises, small to medium businesses, public sector organizations and their telecom vendors, AOTMP drives efficiency, performance and productivity in fixed and mobile telecom environments while transforming this spend category from an operating expense into a strategic asset used to drive business results.