INDIANAPOLIS, October 2, 2014—AOTMP®, an information services company focused on establishing and maintaining high-performance, best-in-class fixed and mobile telecom environments, released its free abstract and full report today: 2014 State of the Telecom Management Industry.
“We embarked upon this telecom / IT vendor satisfaction study to assess enterprise perceptions across multiple vendor categories and found some common themes in our research of over 3000 different ratings,” said CEO Tim Lybrook. “As a leader in the telecom management industry, we are relied upon not only to have the pulse of the industry, but to also share enterprise user experience and feedback in a meaningful way that will assist vendors in meeting and exceeding the needs of their clients.”
The free abstract and full report include information on the methodology used to acquire the survey data, and share top-level customer / end-user feedback based on six vendor categories: Telecom Expense Management, Mobility Management, Carriers / Operators, Systems Integrators, Hardware / Equipment and Software.
Enterprises will find the report useful whether they are considering a new telecom vendor, are curious if their telecom pain points are common, or simply to learn how they compare to similar organizations in terms of telecom management challenges, strategy, and implementation as it relates to vendors.
Vendors will find the report especially helpful in determining whether they are meeting the needs of their customers, what the common complaints and concerns are in the industry, and what they need to do to ensure they are following best practices that enterprises are increasingly demanding from their telecom vendors. Vendors interested in receiving the full report will also receive an addendum which provides deeper insight into specific feedback on their performance, as well as an initial advisory session to discuss their specific results.
Download AOTMP’s complimentary 2014 State of the Telecom Management Industry Report abstract, as well as the details on how to get the full report, now.
Working with enterprises, small to medium businesses, public sector organizations and their telecom vendors, AOTMP drives efficiency, performance and productivity in fixed and mobile telecom environments while transforming this spend category from an operating expense into a strategic asset used to drive business results.