AOTMP Research – CBI Telecommunications Consultants Executive Interview

CBI Telecommunications Consultants Re-Certifies With AOTMP, Talks Growth

Recent AOTMP Research shows a significant percentage of organizations using TEM/WMM plan to switch vendors by 2019. Of the 53 percent of enterprises AOTMP Research surveyed between January and February 2017, almost half indicated they would choose a new supplier within the following 12-24 months. The reasons tend to boil down to insufficient service, support and quality. This dissatisfaction is more widespread than AOTMP considers acceptable. As vendors grow larger through mergers and acquisitions, and as they expand into new and emerging technology areas, attention to customers can suffer, thereby undermining the industry as a whole. That is why working with AOTMP Efficiency First® solution-certified companies matters.

By undergoing rigorous reviews and adhering to important criteria, these vendors prove their dedication to putting clients first, and implementing and maintaining top-notch approaches to an ever-changing sector. CBI Telecommunications Consultants, powered by Global Telecom Expense Management (GTEM) Solutions®, ranks among those standout vendors. The Michigan-based company is embarking on its re-certification with AOTMP as it looks ahead to a year of substantial advancement and innovation. “We’re committed to maintaining our highest standards,” said CEO Denise Booms-Pepin. Vince Cobb, director of sales and operations, agreed. “We believe we are the best, and this allows us to put a stamp on it,” he said.

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Scott is heavily involved in AOTMP’s Performance Scoring and Research teams. In his role, he helps organizations understand their current financial, operational and technical efficiency position relative to industry peers in order to identify areas of strength and opportunity.

He also serves as subject matter expert and consultant for AOTMP’s Research & Advisory solution, helping both enterprises and vendors  confront and mitigate the challenges that exist within their organizations while improving understanding of fixed and mobile telecom management trends that drive the industry. With over 20 years of telecom and IT management industry experience, Scott has authored numerous publications and served as a featured presenter in many speaking engagements within the practice of fixed and mobile telecom management.

2018-02-04T18:43:01+00:00 September 2nd, 2017|Categories: Published, Research Agenda|Tags: , , |