Ask the Telecom Pro
Carrier Sunsets | Mobile Device Replacement Insurance
Q: What happens to existing service when a carrier sunsets a service offering?
A: Carriers have the right to suspend or sunset service offerings in their solution catalog with notice to customers. When they do, the immediate impact for customers may be that they can no longer order those services. In most cases, installed services are supported through contract term. After the contract term expires, the carrier may offer a comparable service to replace the service that has been sunset. In all cases, customers should seek to understand the specific impact to installed service offerings and plan for alternatives to minimize service disruption.
Q: Are mobile device replacement insurance plans worth the money?
A: In some cases, device replacement insurance plans can be financially advantageous; however, there are many types of replacement plans available. Some require a monthly premium plus a deductible while others offer no-charge device replacement with used or refurbished devices, assuming premiums have been paid. For large-scale device deployments, a more cost-effective solution may be to stock spares or purchase new devices outright as needed. As is with any device replacement program, understanding historical replacement volume against the deployed base offers a trend that will assist in calculating the best approach for your organization.
Timothy C. Colwell is a telecom management industry thought leader exploring the impact of technology as a business accelerator and social capital enabler.