Archive for author: Timothy C. Colwell


Smart Cities: The Enterprise Growth Opportunity of Tomorrow

I was recently discussing smart cities technology with a client and the question came up about what new IoT capabilities will shape consumer behavior and how to be sure that your enterprise is ready to implemen...


Ask the Telecom Pro: SLAs

Q:  What is the difference between catastrophic and chronic SLA events? A:  Carriers and other vendors have different terms to describe service level agreement conditions. Most commonly, a catastrophic SLA even...


Ask the Telecom Pro: TEM / EMM Vendors | MDM Software

Q:  Can TEM vendors support EMM effectively? A:  Telecom expense management (TEM) vendors may have enterprise mobility management (EMM) capabilities. Often, the capabilities are in the form of managed mobility ...


Ask the Telecom Pro: What is Enterprise Mobility Management (EMM) and What Do EMM Vendors Offer?

AOTMP’s SVP, Timothy C. Colwell, addressed what appears to be a very simple question at Mobi’s Untethered event as he presented a session on “Mobile Transformation & Industry Evolution: Wh...


Ask the Telecom Pro: Narrowband IoT | Taxes on Telecom

Q:  What is Narrowband IoT? A:  Narrowband IoT, or NB-IoT, is low power wide area network technology that uses the LTE spectrum to connect IoT devices. The main application for NB-IoT technology is to...


Ask the Telecom Pro | Charge Disputes | Customer Service Records

Q: My company closed a small business office 6 months ago. It was cheaper to keep the broadband services for the remainder of the contract term than to cancel the service, so we did not cancel it when we moved....


Take My Vendor… Please

Henny Youngman’s most famous one-liner, “Take my wife…please,” makes me chuckle every time I hear it. It’s the classic redirect. Initially, you believe it’s the start of a charming anecdote or perhaps an accola...


Ask the Telecom Pro | BYOD Call Records | Property Tax Allotment

Q: Can I obtain call records from carriers for my BYOD mobile users? A: While employers with BYOD users may require users to submit call records to prove expense reports are for valid business calls, employers ...


Ask The Telecom Pro – MMS, EMM, Free TEM Services by Carriers

Q: What’s the difference between MMS and EMM? A: MMS is an acronym for managed mobility services and EMM is an acronym for enterprise mobility management. Commonly, EMM refers to the entirety of an organization...