Best Practices
If you’ve developed or implemented a Best Practice that has had a positive impact in your department, we would love to share it here for your peers to see.

A Best Practice by
- James Twigger

A Best Practice by
- Martin Koritko

A Best Practice by
- Scott Dunlop

A Best Practice by
- Jim Linn

A Best Practice by
- Jeff Nabor

A Best Practice by
- Alex Goryachev

A Best Practice by
- Duane Gran

A Best Practice by
- Sanjit Ambalayam

A Best Practice by
- James Twigger

A Best Practice by
- Jeff Goldthorp

A Best Practice by
- Erika Walk

A Best Practice by
- Alain Coutu
Our Efficiency First® Framework is ALL ABOUT Best Practices.
What is Efficiency First®?
A set of practices and principles used to diagnose and resolve over 1,000 potential points of management inefficiencies.
The principles of the Efficiency First® Framework complement other business practices such as ITIL, Six Sigma, Lean Sigma, and TBM.
Who is Efficiency First® for?
The Framework is for businesses and public sector organizations adopting Framework principles.
Service providers aligning products, services, and solutions with Framework principles. Learn more →
Efficiency First® Guidebook
This 300-page digital guide contains, definitions, evaluation criteria, management considerations, process development guidance, use cases, and more. Get a Preview →
30 Core Practice Areas
- Asset Management
- Auditing
- Budgeting & Forecasting
- Business Analysis
- Change Control
- Contract Management
- Data Privacy
- Disaster Recovery
- Endpoint Management
- Exception Management
- Framework Alignment
- Governance
- Help Desk
- Invoice Processing
- License Management
- Network Design
- Order Management
- Performance Management
- Policy
- Portfolio Delivery
- Project Management
- Quality Control & Assurance
- Regulatory Compliance
- Reporting & Analytics
- Risk Management
- Security
- Service Management
- Sourcing & Procurement
- Strategy
- Vendor Management
4 Guiding Principals
- Operational Excellence
- Financial Accountability
- Technical Integrity
- Business Results
7 Performance Areas
- Team Performance
- Practice Area Performance
- Vendor Performance
- Business Performance
- Optimization Potential
- Transformation Potential
- Key Performance Indicators
3 Portfolio Areas
- Telecom Management
- Mobility Management
- IT Management
8 Stakeholde Groups
- Executives
- Finance
- Procurement
- Business Unit Leaders
- Internal Customers
- External Customers
- Telecom/Mobility/IT Management
- Telecom/Mobility/IT Operations
10 Core Management Technologies
- IT Asset Management
- IT Service Management
- Unified Endpoint Management
- Expense Management
- Cloud Management
- Monitoring/Management
- Contract Management
- Sourcing Management
- Data Analytics & Visualization
- Data Lake (Unified Data Storage)
15 Focus Areas
- People
- Process
- Technology
- Services
- Assets
- Licenses
- Vendors
- Costs
- Contracts
- Compliance
- Data Aggregation
- Automation
- Engagement
- Innovation
- Business Impact
Efficiency First® Certified Solutions
AOTMP® Efficiency First® Certified Solution vendors possess capabilities aligned with Framework principles and are likely to positively impact the efficiency of an enterprise’s telecom, mobility and technology environment.
Questions?
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Get in touch if you would like to know more about how our best practices can help you or your team.