A Peer-Submitted Best Practice

IT as a Service (ITaaS)

To supplement revenue reductions created by the state as well as due to tax-base reductions, the city has created a Client Services Division within IT where IT services are provided as a service (ITAAS) to other organizations for a fee generating approximately $34k per year. The city has worked at consolidating services among agencies. The Client Services Division provides web application hosting and IT services to eight other organizations.

The city of Tamarac serves as the full-service IT Department for the town of Southwest Ranches, providing substantial cost savings to Southwest Ranches, while generating additional revenue for the city of Tamarac to support an additional FTE.

The city has an Inter-Local Agreement (ILA) with the Broward Sheriff’s Office (BSO). BSO provides police services for the city as well as a public safety radio system and 911 dispatch services. The city, in turn, provides the infrastructure and technical support necessary to support BSO’s body camera program and telephone system (https://www.tamarac.org/DocumentCenter/View/9128). BSO recently migrated to the city’s phone system, saving BSO approximately $1,000 per month, and providing an additional $7,000 in annual revenue to the city (https://www.tamarac.org/DocumentCenter/View/9125).

About the Author

I have more than 22 years of local government and professional experience building focused IT departments, providing exceptional customer services, managing successful large-scale initiatives, and leveraging innovative technologies to building Smart and Connected organizations.

As the Interim Director of Information Technology at the city of Tamarac, I am an innovative leader with demonstrated organizational, analytical, and communications skills. I have led various large-scale project implementations, demonstrating success in managing these projects from start to finish, resulting in thousands of dollars of savings to the city on an annual basis.

Photo of James Twigger

By James Twigger

Interim Director of Information Technology for the City of Tamarac, Florida

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