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Three Ways Cloud Communication Helps You

Enterprises are undertaking massive migrations to cloud solutions. While your telecom management team may not be intimately familiar with cloud communication yet, it’s only a matter of time before they’re asked to make this technology work.

Believe it or not, a move to the cloud – while possibly intimidating today – means less work and fewer resources required in the long run. Here are three reasons why:

1. Lower Overhead & Ownership Costs

As organizations shift their strategies to integrate new technologies and systems into everyday business processes, sourcing, procuring, and deploying large-scale hardware initiatives can get expensive quick.

However, cloud communication makes these investments a thing of the past. Once you have cloud-ready handsets, you’re done – no ongoing expenses for infrastructure or management system updates necessary. And, you’re not limited to the functionality of current devices. If your cloud service provider can do it, so can you.

Additionally, overburdened IT teams can minimize – or entirely eliminate – the management tasks your current communications solution creates. Cloud technology doesn’t require phone and data lines to work, enabling you to do them the favor of significantly reducing the training, configuration, and continuous user support required to put them into practice.

Cloud-based communications are also typically billed as a rate over time, meaning monthly service fees and operating expenses replace the massive upfront capital costs traditional communications solutions require. Just think of all the things your business could do if more strategic investments were possible!

2. Cloud Communication = Continuity & Scalability

Nobody wishes for worst-case scenarios, but the fact remains that they can – and do – happen. If you use an on-premise communications solution, that means service interruptions that can last for weeks.

With cloud technology that hosts your data in secure, off-site storage centers, that simply doesn’t happen. Calls and messages can be forwarded from a web-based portal to devices in unaffected areas, ensuring that even the worst natural disaster doesn’t affect your bottom line.

This flexibility is also hugely beneficial in overcoming traditional constraints, complexities, and costs if you need to expand your communications platform – or scale efforts back. Cloud communication solutions are quick to deploy, easy to grow, and configurable enough to satisfy specific needs from within the content of your unique business requirements.

3. All the Features You Need

While not everyone is a fan of technology, cloud delivers advanced telecom functionality to satisfy even your most skeptical employees. Automated call answering and routing, voicemail forwarding, work-from-home capabilities, conference bridging, and more are all possible with this next-gen solution.

Beyond these features, cloud communication means there’s nothing hardware-related required to upgrade before new tools and services are available for use. Since services are outsourced, upgrades are performed entirely through software-driven tasks that occur outside your IT department. You’ll still need to be aware of these changes, of course, but rather than spending time and energy making them happen, your organization can concentrate on using new features strategically instead of simply making them possible.

Want to learn more about cloud? Enroll in our Telecom Security: Cloud Security Course today to learn why this technology makes your data storage and communication tasks more secure!