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Ask the Telecom Pro – January 2020

Q: Are toll free numbers still in demand?

 A: Toll free numbers have been used in the United States since the 1960s and demand for numbers continues to grow as customers seek vanity numbers that represent their brand with easy to remember numbers. In 2017, 833 was added as a toll free calling prefix to address growing demand and the Federal Communications Commission (FCC) has taken a new approach to issuing numbers using it. On December 17, 2019, the FCC held an auction for over 17,000 highly desired 833 numbers as an experiment to evaluate ways to improve award equity for customers that most highly value specific numbers.

toll freeHowever, this change hasn’t stopped a number of errors enterprises encounter when using and billing this unique line type. Fortunately, we can help! Explore AOTMP® University’s Invoice Auditing: Toll Free Billing Errors Course to find out how you can save time, money, and energy managing this unique aspect of technology.

Q: What is a ringdown line?

A: Ringdown lines enable two dedicated phone circuits to signal each other by simply going off-hook at one end or the other. Ringdowns are used when two endpoints need a dedicated connection for frequent use. Applications include building entry, campus security, and manufacturing line communications to name a few. Ringdowns are also known as hotlines.