Archive for author: Timothy C. Colwell

robocalls
Blog Tim on TEM

Ask the Telecom Pro: Robocalls, the FCC, & USF

Q: Is it true that the FCC is stopping robocalls? A: Robocalls are a nuisance and a frustration for everyone with a phone number. And the Federal Communications Commission (FCC) has noticed. On June 6th, the ag...

fringe benefits
Blog Tim on TEM

Are Corporate-Provided Smartphones a Taxable Benefit?

Telecom and taxes are inseparable. In the United States, fringe benefits and surcharge burdens can add up to 40% more cost to some telecom invoices. That’s why employers must consider one primary type of tax &#...

SLA
Blog Tim on TEM

Don’t Settle for 99% SLAs

While technical availability is widely known in the SLA arena and five 9’s is the gold standard, an SLA can also be an important tool for setting performance expectations in professional services, consult...

digital transformation initiatives
Blog Discover Dx

Discover DX: Funding Digital Transformation Initiatives

Digital transformation initiatives garner significant attention today as organizations seek to exploit technology to transform business. It requires a vision, a strategy, and a budget. The first two ingredients...

TEM vendor
Blog Tim on TEM

Help, My TEM Vendor Was Acquired!

The Telecom Expense Management (TEM) space has changed quite a bit over the past decade. Long-time TEM vendors have evolved, new vendors have emerged, and many have been involved in mergers and acquisitions. Ov...

personal information
Blog Privacy Matters

Personal Information Matters: The Global Impact of the CCPA

The California Constitution was amended in 1972 to include privacy as an inalienable right for all people. At the time, the focus was on affording individuals control over the use and sale of their personal inf...

terms of service
Blog Tim on TEM

The Impact of Carrier Terms of Service Changes

Telecommunications carriers amend terms of service from time to time. They provide change notices to customers via postal mail, printed on an invoice, or as an electronic alert in a billing portal. Regardless o...

inventory accuracy
Blog Tim on TEM

Inventory Accuracy: The New Asset & Service Paradigm

One of the most complex aspects of every telecom, mobility, and IT management practice is maintaining technology and service inventory accuracy. Inventory accuracy is king, but changes introduced by business le...

smart cities
Blog

Smart Cities: The Enterprise Growth Opportunity of Tomorrow

I was recently discussing smart cities technology with a client and the question came up about what new IoT capabilities will shape consumer behavior and how to be sure that your enterprise is ready to implemen...

service-level agreement
Blog

Ask the Telecom Pro: Service-Level Agreement

Q:  What is the difference between catastrophic and chronic service-level agreement events? A:  Carriers and other vendors have different terms to describe service level agreement (SLA) conditions. Most commonl...