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Tim on TEM

Blog Tim on TEM

Don’t Settle for 99% SLAs

Technical availability is widely known in the SLA arena and five 9’s is the gold standard, but SLAs are also important tools for setting performance expectations in professional services, consulting and outsour...

Blog Tim on TEM

Help, My TEM Vendor Was Acquired!

Vendors in the telecom expense management and wireless mobility management space have changed quite a bit over the past decade.  Long-time vendors have evolved, new vendors have emerged, and many vendors have b...

Blog Tim on TEM

The Impact of Carrier Terms of Service Changes

Telecommunications carriers amend terms of services from time to time.  They provide change notices to customers via postal mail, printed on an invoice, or as an electronic alert in a billing portal. Reading an...

Blog Tim on TEM

The New Asset & Service Inventory Paradigm

One of the most complex aspects of every telecom, mobility and IT management practice is maintaining an accurate inventory of technology assets and services. Accuracy is king, but change introduced by the likes...