CPaaS & Its Business Impact

Every successful organization has one thing in common: clear and effective communications.

While this sounds obvious, managing an ever-growing list of enterprise messaging and communication applications can be anything but. Fortunately for you, that’s where a Communications Platform as-a-Service (CPaaS) solution can help – provided it doesn’t create more problems than it solves.

Why CPaaS Isn’t Your Average Acronym

While CPaaS is the latest term in a suddenly long line of as-a-Service acronyms, it’s one you and your organization can’t afford to ignore.

At its core, CPaaS serves as an enterprise framework that comes with all the bells and whistles you need to create integrated communication apps. These solutions feature Application Programming Interfaces (APIs) and Software Development Kits (SDKs) capable of integrating real-time voice, video, and instant messaging features directly into existing technologies.

With CPaaS, your development team can instantly expand communications feature sets without building and managing a backend system to manage the initiative – making it much cheaper and quicker to build next-gen apps than ever before.

And, unlike Unified Communications as-a-Service (UCaaS), CPaaS focuses on enhancing your existing apps – not replacing them with a new, unified platform instead. This creates several benefits: deeper context and understanding of app vulnerabilities, the ability to optimize business processes, and more organized data that eliminates employee needs to move between multiple communications products.

CPaaS Security Matters

Despite the appeal of a dramatically simplified communications environment, CPaaS functionalities tailored to specific user needs and roles come with some not-so-obvious security threats that can cause serious problems if not addressed.

The open APIs these systems require can leave data exposed, increasing the potential for vulnerabilities and attacks. If not done carefully, external threats can gain infrastructure access through stolen credentials and data leaks.

If you don’t believe me, just ask Facebook how dangerous ill-prepared apps can be…

Four CPaaS Security Suggestions

If you want to make CPaaS work in your technology management environment, fear not. Simply follow these four guidelines to ensure enterprise safety going forward:

1. Access Control

Secure access is an essential CPaaS component. Make sure you clearly define user roles and grant specific authorization permissions based on each role’s needs to prevent unnecessary and potentially dangerous access to enterprise data.

2. Audit Trails

In addition to safeguarding access, audit trails are useful tool that helps you proactively asses traffic to prevent threats. Audit trails enable you to determine exactly who is accessing communication APIs and how – making it possible to identify any unusual activities.

3. Rate Limits

After defining user roles and putting audit trails in place, rate limits help you govern how fast and how often each employee can use APIs to pull and view data. By implementing rate limits, your organization is much more likely to prevent data from falling into the wrong hands as a result of unsecure storage, communication, and management methods.

4, In-Motion Encryption

In today’s evolving technology management environment, at-rest data encryption isn’t enough to guarantee safety. An effective CPaaS security solution is one that features in-motion data encryption to ensure your information is safe as it’s being actively communicated, too.

Vendor Solutions: Your Most Secure Option

While your organization may be capable enough to manage CPaaS solutions on its own, a third-party provider offers several advantages:

  • Virtually unlimited scalability with minimal need for future infrastructure investments
  • Continuous security vulnerability identification, updates, and fixes
  • Greater understanding of individual app component security needs and how to satisfy them
  • Elimination of solution construction efforts to meet compliance requirements of ISO 27001, GDPR, SOC2, and/or other specific industry regulations

Are you ready to upgrade your enterprise communications environment? If so, we can help! Take advantage of our How to Plan a Unified Communications Migration course to get started today.