ITSM & ITAM
Blog Tim on TEM

Ask the Telecom Pro – September 2019

Q: ITSM & ITAM – Are These Terms Interchangeable?

A: IT Service Management (ITSM) and IT Asset Management (ITAM) business practices are not synonyms, but they are related. So how do you explain the difference between these two terms?

ITSM is a business practice focused on design and delivery of technology to the business, while ITAM is a business practice focused on managing the financial, contractual, and inventory aspects of the technology itself. Also, ITSM is a business-facing practice, while ITAM is primarily an internal IT management function.

If you’re still not sure about the details each term encompasses, don’t worry – you’re not the only one who’s confused. Fortunately, AOTMP® has the perfect resource to help. Check out our Efficiency First® Framework: Asset Inventory Management & Service Inventory Management Core Activity to learn more about the differences between ITSM and ITAM.

Q: Are Personal Mobile Phone Numbers Used for Business Protected From Solicitation Calls if Registered on the Do Not Call Registry?

A: The Federal Trade Commission’s (FTC’s) Do Not Call registry applies to consumer landline and wireless numbers. Registering your personal mobile phone number should afford you protection from businesses that abide by registry rules for contacting consumers.

However, business-to-business calls are not protected. While registering a personal number – or any number for that fact – on the Do Not Call registry decreases the likelihood of legitimate telemarketing calls, there is no remedy should business-to-business calls be received.