The Business Case for Standardized TEM and IT Vendor Selection
Globally, there is a lack of widely-accepted standards on HOW to manage a telecom environment. There are many technical and financial standards that are applied to telecom assets and services; but the business practice of telecom management is generally constructed in a “learn-as-you-go” manner. Creating standards provides the opportunity for all vendors, enterprises and other partners to operate from the same page with a common set of best practices that lead to the achievement of common objectives.
Let’s take a look at a few challenges that enterprises face when seeking telecom and IT vendors that could be resolved with standardized industry standards:
The telecom management industry is a competitive market that is saturated with vendors.
This oversaturation of vendors leads to a lack of clear solution differentiators between them. As enterprises look out over the marketplace, they are often inundated with many offerings and solutions that seem similar. Having the ability to differentiate what vendors offer, and which solutions and products are BEST for your organization, often becomes convoluted and confusing. Standards generate the opportunity to normalize information so that the best decisions can be made for an organization to meet its specific corporate goals and objectives.
IT and telecom products and solutions often appear to be less valuable because of the way they are compared to competing products and solutions. When they are weighted based on price alone and not on individual features, benefits and drawbacks critical to business objectives, the true price (beyond cost to purchase) is not taken into consideration and could lead to a poor buying decision for the business. For example, one TEM vendor proposes monthly invoice audits and provides software configured to identify invoice charge variances as an audit, and the customer is responsible for taking action to investigate and resolve disputes. Another TEM’s solution offers the same automated audit features and provides analysts to visually inspect charges, perform deep dive audits and resolve disputes on behalf of the customer; but at a higher cost. While both scenarios are audits, the best solution may not be 100% clear. Adopting standards in the TEM and IT vendor selection process establishes and assigns values to all criteria customized to the organization’s business objectives. A few of the criteria considered are internal resource allocation, scope of project, benchmarking against competitors, and desired telecom spend.
AOTMP’s Efficiency First® Framework provides a road map of standards and best practices that help enterprises optimize the performance of their telecom environment; and help vendors align their solutions to best meet the business objectives of their clients. On top of simplifying the TEM and IT vendor selection process, it also yields a reduction in financial, technical, and operational risks, streamlines processes for greater organizational efficiency, establishes best practices and a telecom Center of Excellence within your organization.