Calero and Comview Usher in the First TEM/EMM M&A of 2018

//Calero and Comview Usher in the First TEM/EMM M&A of 2018

Calero and Comview Usher in the First TEM/EMM M&A of 2018

Calero and Comview Usher in the First TEM/EMM M&A of 2018

Calero Acquires Comview

AOTMP’s prediction that consolidation in the TEM and EMM industries would continue into 2018 has come true in just the first week of the new year.

On Wednesday, Calero said it purchased 20-year-old Comview on Dec. 29 for an undisclosed amount.

The first item of note is that while the acquisition of Comview adds to Calero’s customer base, it does not further Calero’s global reach. But stand by – AOTMP is certain the industry will see more from Calero on that front shortly.

“This will complement the existing Calero services by adding a full-service telecom management provider with an industry-recognized reputation for strong customer service and higher-than-industry standard customer retention into the fold.” - Andrew Hartwyk, Senior Research Director

Secondly, and carrying more imminent impact, is that Calero’s acquisition of Comview speaks to a stark market reality: The industry has struggled over the past 18-24 months to grow by organic means, gaining net new customers not previously engaged with a TEM/EMM vendor; this has remained especially the case in the United States. Thus, growth through acquisition will continue to shape the vendor landscape.

“This is a tell-tale sign of a fragmented market that’s coming together,” said Timothy C. Colwell, senior vice president of Efficiency First® Adoption at AOTMP. “Expect more.”

Andrew Hartwyk, senior research director at AOTMP, agreed.

“Calero makes a strong statement to start 2018 with the purchase of Comview,” he said. “This will complement the existing Calero services by adding a full-service telecom management provider with an industry-recognized reputation for strong customer service and higher-than-industry standard customer retention into the fold. This also continues the trend of market consolidation from 2017, further strengthening the message in the marketplace that strong technology solutions coupled with industry best practices in service delivery will be a winning trend in 2018.”

The news comes about four months after Calero’s management team sought and received a change of ownership from Clearlake Capital Group to Riverside Partners. The move signaled a different financial approach amid ongoing consolidation in the telecom management sector. AOTMP predicts more deals throughout 2018, especially between the large vendors and their smaller, but viable, competitors and peers.

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2018-01-24T19:43:27+00:00January 4th, 2018|Categories: Market Alert|Tags: , , , , , , |