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SLAs
Blog Tim on TEM

Podcast: Decoding the World of Best Effort Guarantee Chicanery

If you manage technology, the following scenario unfortunately sounds familiar for most. After spending weeks, months, or – in some cases – years searching for a technology solutions provider that f...

Microsoft
Blog

Microsoft Makes 2020’s First Major Security Blunder

While you and I are working to prepare our organizations for 2020, Microsoft’s security teams are doing something else. That’s because yesterday the company announced it has been working overtime since last mon...

enterprise mobile technology
Blog

Enterprise Mobile Technology is Evolving

While Enterprise Mobility Management (EMM) was once primarily concerned with securing and managing individual devices, today’s mobile technology initiatives are more broadly focused on user support – whether th...

future of telecom
Blog

How New Technology is Shaping Telecom’s Future

As new technologies are developed and deployed, industry providers will explore how they can use it to attract customers, expand their growth initiatives, and influence the future of telecom. But are these orga...

reskilling
Blog

Reskilling & the Rise of Technology

Whether you’re ready or not, the world of work is changing. The pace of technological development is pushing innovation to new heights, giving workers and organizations more information and ability than ever be...

professional learning
Blog

Five Signs You Need a Better Professional Learning Experience

As mentioned in our most recent blog, professional development is a big deal. Organizations that lack effective professional learning experiences are becoming increasingly unsure of technology management – how ...

professional development
Blog

Three Secrets to Unlocking Professional Development Success

Your organization can succeed in any number of ways. However, building products, keeping customers more loyal and satisfied, or creating more affordable solutions than your competition won’t help you sustain it...

toll free
Blog Tim on TEM

Ask the Telecom Pro – January 2020

Q: Are toll free numbers still in demand?  A: Toll free numbers have been used in the United States since the 1960s and demand for numbers continues to grow as customers seek vanity numbers that represent their...

best effort
Blog Tim on TEM

Best Effort Guarantee Chicanery

The standard measure of performance across telecom, mobility, and IT management is the Service-Level Agreement (SLA). It embodies the commitment between two parties to maintain a specified level of technical, f...

data privacy
Blog

New Year, New Era of Data Privacy

In less than a week, U.S. data privacy changes forever. That’s because the California Consumer Privacy Act – or CCPA for short – takes effect January 1st. If you haven’t heard about this regulation (or have sim...