Ask The Telecom Pro

/Ask The Telecom Pro

Ask the Telecom Pro | EU Roaming Rules | PUK Codes

2018-02-21T15:03:03+00:00 July 11th, 2017|Categories: Ask The Telecom Pro|Tags: , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro EU Roaming rules | PUK Codes   Q:  Do the new EU roaming rules eliminate all roaming charges for mobile users in Europe?  A:  On June 15, 2017 mobile roaming charges for voice, data and SMS were eliminated for [...]

Ask the Telecom Pro | Charge Disputes | Customer Service Records CSR

2017-11-28T11:33:07+00:00 June 19th, 2017|Categories: Ask The Telecom Pro|Tags: , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro Charge Disputes | Customer Service Records (CSRs) Q:  My company closed a small business office 6 months ago. It was cheaper to keep the broadband services for the remainder of the contract term than to cancel the service, so we [...]

Ask the Telecom Pro | 5G | ILEC Detariffing

2017-08-31T10:56:16+00:00 May 15th, 2017|Categories: Ask The Telecom Pro|Tags: , , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro Charge Disputes | Customer Service Records (CSRs) Q:  What are the benefits of 5G? A: 5G wireless standards are still being defined, but the benefits that have been outlined include low latency (<1ms), up to 10 gigabit speeds, 1,000 times [...]

Ask the Telecom Pro | Carrier Commitments | Quarterly Business Reviews

2017-08-31T10:56:37+00:00 April 3rd, 2017|Categories: Ask The Telecom Pro|Tags: , , , , , , |

  Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro Carrier Commitments | Quarterly Business Reviews (QBRs) Q: My carrier’s account team is not meeting their commitments. I have escalated and the results are the same. What can I do? A: When you have exhausted [...]

Ask the Telecom Pro | BYOD Call Records | Property Tax Allotment

2017-12-15T16:52:51+00:00 February 28th, 2017|Categories: Ask The Telecom Pro|Tags: , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro BYOD Call Records| Property Tax Allotment Q: Can I obtain call records from carriers for my BYOD mobile users? A: While employers with BYOD users may require users to submit call records to prove expense reports are for valid business [...]

Ask the Telecom Pro | Privacy Shield | Carrier Mergers

2017-08-31T10:57:16+00:00 February 14th, 2017|Categories: Ask The Telecom Pro|Tags: , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro Privacy Shield | Carrier Mergers Q: What is Privacy Shield? A: The Privacy Shield Framework is the successor to Safe Harbor. It is a mechanism created by the U.S. Department of Commerce, the European Commission and the Swiss Administration to [...]

Ask the Telecom Pro | Apple DEP and MDM | Wireline Carrier Service Plans

2018-02-21T15:04:54+00:00 December 5th, 2016|Categories: Ask The Telecom Pro|Tags: , , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro Apple DEP and MDM | Wireline Carrier Service Plans Q: Does Apple’s DEP replace MDM technology? A: No. Apple’s Device Enrollment Plan (DEP) helps organizations deploy corporate-owned Apple devices. It offers touchless configuration and set-up to organization specifications and [...]

Ask The Telecom Pro – MMS, EMM, Free TEM Services by Carriers

2017-08-31T10:58:16+00:00 July 13th, 2016|Categories: Ask The Telecom Pro, TEM|Tags: , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro Difference Between MMS and EMM | Carrier Free TEM Services Q: What’s the difference between MMS and EMM? A: MMS is an acronym for Managed Mobility Services and EMM is an acronym for Enterprise Mobility Management. Commonly, EMM refers [...]

Ask the Telecom Pro – CPNI and 3rd Party Carrier Access Authorization Letters

2018-02-21T15:08:24+00:00 May 27th, 2016|Categories: Ask The Telecom Pro|Tags: , , , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro CPNI and 3rd Party Carrier Access Authorization Letters Q: What is CPNI and how does it affect me as a customer? A: CPNI stands for Customer Proprietary Network Information and it includes data such as service type, service address, [...]

Ask the Telecom Pro – Call Detail and International Carriers

2017-01-21T12:32:12+00:00 May 17th, 2016|Categories: Ask The Telecom Pro|Tags: , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro Q: Are call detail records considered personally identifiable information?  A: Telecom data may be considered personally identifiable information (PII), as call records can be used to identify specific call transactions. Many companies are including CDR and other telecom billing [...]