Best Practices

/Best Practices

2017 Brought a New Practice Area, ITSM Best Practices, and Much More

2018-01-01T12:07:59+00:00 January 1st, 2018|Categories: Analyst Perspective, Best Practices, Telecom Management Industry|

2017 proved that things aren’t slowing down any time soon in Telecom Management. ITSM became our newest practice area as we started to see vendors coming into this space and enterprises looking to better understand how it fits into their business. Along with that we added a number of tools, services and courses around ITSM [...]

7 Critical Steps in Building a VoIP Project Implementation Plan

2017-12-17T14:38:41+00:00 December 17th, 2017|Categories: Best Practices, VoIP|Tags: , |

Enterprises that are considering migrating to a VoIP system or changing VoIP providers need to be sure to have a VoIP Project Implementation Plan in place.  Without a solid plan, it’s easy for mistakes to happen which can lead to downtime and could even mean frustrated customers and lost revenue. When you replace your regular [...]

10 Questions That Telecom Analytics Can Answer

2017-11-28T11:29:11+00:00 September 21st, 2017|Categories: Best Practices, Efficiency First Methodology, EMM, Technology, Telecom Management Industry|Tags: , , , , , |

1.)  Question: How does the telecom environment contribute to achieving business objectives? Answer:  Measuring, optimizing and ultimately reducing telecom costs is a primary business objective for many organizations. Data extracted from a TEM system can provide insight into potential areas for optimization, such as identifying unused mobile devices that can be disconnected and/or fixed lines [...]

Why Enterprises Should Benchmark Their Telecom Environment

2017-11-28T11:30:42+00:00 August 17th, 2017|Categories: Analyst Perspective, Best Practices, Efficiency First Methodology, Optimization|Tags: , , , , |

Scott Lawrence VP & Sr. Research Analyst, AOTMP Research Practice AOTMP Why Enterprises Should Benchmark Their Telecom Environment As telecom expenses make up 20-25% of IT spend within an organization, today’s telecom and IT professionals are more focused than ever on identifying and seizing cost-cutting opportunities. Most go straight to the [...]

The Business Case for Standardized TEM and IT Vendor Selection

2017-01-21T12:32:09+00:00 August 18th, 2016|Categories: Best Practices, Procurement, TEM|Tags: , , , , |

The Business Case for Standardized TEM and IT Vendor Selection Globally, there is a lack of widely-accepted standards on HOW to manage a telecom environment. There are many technical and financial standards that are applied to telecom assets and services; but the business practice of telecom management is generally constructed in a “learn-as-you-go” manner. Creating [...]

Is Telecom Cost Savings Strategic?

2017-01-21T12:32:12+00:00 April 11th, 2016|Categories: Best Practices|Tags: , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Is Telecom Cost Savings Strategic? The telecom expense management (TEM) industry was founded on the promise of cost savings. In the late 80’s, cost savings were readily available through two primary channels of effort: (1) recovering identified invoice-to-contract compliance overcharges and (2) carrier [...]

Ask the Telecom Pro – Service Inventory and Carrier Discounts

2017-01-21T12:32:12+00:00 March 25th, 2016|Categories: Ask The Telecom Pro, Best Practices, Inventory, Vendor Relations|Tags: , , , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro Q:  Should toll free numbers be included in a telecom management service inventory even if the numbers don’t have a line item charge? A:  Yes.  Best practice dictates that all telecom services and should be itemized in an inventory [...]