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AOTMP in the News: How to choose an IT service management tool

2018-02-16T18:48:51+00:00 February 16th, 2018|Categories: News|Tags: , |

Originally published in TechBeacon.  See the original post. IT service management (ITSM) activities have steadily evolved from their beginnings, building up operational stability by managing the service desk, incidents, requests, changes, and problems. They rely on resources including configuration management databases (CMDBs) and service catalogs to improve asset management and request executions. ITSM practices accommodate functions such as capacity [...]