Service Level Agreements

/Service Level Agreements

Ask the Telecom Pro: SLAs

2017-11-30T10:36:37+00:00 December 5th, 2017|Categories: Ask The Telecom Pro, Service Level Agreements|Tags: , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro Q:  What is the difference between catastrophic and chronic SLA events? A:  Carriers and other vendors have different terms to describe service level agreement conditions.  Most commonly, a catastrophic SLA event is one where all or a majority of [...]

Focus on Business Needs to Improve Sourcing Results

2017-03-02T12:19:41+00:00 December 7th, 2016|Categories: Procurement, Service Level Agreements, Vendor Relations|Tags: , , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Focus on Business Needs to Improve Sourcing Results AOTMP research indicates that enterprises spend only 18% of their time in a vendor sourcing event gathering internal business requirements and 13% of their time negotiating contract terms, conditions and pricing. Combined, this effort equates [...]

Don’t Settle for 99% SLAs

2017-01-21T12:32:09+00:00 September 26th, 2016|Categories: Service Level Agreements|Tags: , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Don’t Settle for 99% SLAs Technical availability is widely known in the SLA arena; and “five 9s” is the gold standard. But SLAs are also important tools for setting performance expectations in professional services, consulting and outsourcing relationships. The difference between SLAs in [...]

The IoT Impact On Carrier Contract Optimization

2017-01-21T12:32:11+00:00 June 13th, 2016|Categories: Carriers, Service Level Agreements|Tags: , , , , , , , , |

 Christine Kruze  Vendor Program Manager  LinkedIn The IoT Impact On Carrier Contract Optimization Any company that plans to realize value from the Internet of Things (IoT) will need to be sure that they are negotiating optimal contracts with their carriers for future data needs. As a managed service provider working with a [...]

SLAs and Internal Business Rules

2017-01-21T12:32:19+00:00 May 15th, 2015|Categories: Internal Business Rules, Service Level Agreements|Tags: , , , |

Timothy C. Colwell SVP Efficiency First® Adoption AOTMP Telecom vendors offer a variety of service level agreements (SLAs) with the most common service levels addressing technical integrity and service availability; however, there are many types of service levels that you may encounter or desire when negotiating contracts. For example, operational [...]