7 Critical Steps in Building a VoIP Project Implementation Plan

2017-12-17T14:38:41+00:00 December 17th, 2017|Categories: Best Practices, VoIP|Tags: , |

Enterprises that are considering migrating to a VoIP system or changing VoIP providers need to be sure to have a VoIP Project Implementation Plan in place.  Without a solid plan, it’s easy for mistakes to happen which can lead to downtime and could even mean frustrated customers and lost revenue. When you replace your regular [...]

The State of IP-Phone Satisfaction

2017-03-02T12:14:29+00:00 January 26th, 2017|Categories: VoIP|Tags: , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP The State of IP-Phone Satisfaction According to a recent AOTMP research study, enterprises report a 9% increase in satisfaction with IP-based phone equipment over the past 24 months. While the increase is positive, overall satisfaction is 7.8 on a 10-point scale, hovering in the [...]

What’s Your PSTN Transition Strategy?

2017-01-21T12:32:17+00:00 September 1st, 2015|Categories: PSTN, TDM, VoIP|Tags: , , |

Timothy C. Colwell SVP Efficiency First® Adoption AOTMP Mobility frequently gets top billing on the list of strategic priorities for many organizations today and the focus is well deserved. Mobile devices and applications expand communications potential and redefine the way in which employees are enabled to communicate. While mobile enablement [...]