Delivering Value to the Business Through the Telecom Environment

Delivering Value to the Business Through the Telecom Environment

Erasing the perception of the fixed and mobile telecom environment as a cost center and commodity requires proactive effort to prove value to the business. To do that, professionals within the telecom management group need insight from the business about primary objectives and initiatives. That way, they can correlate the telecom environment and business results. After all, numbers tell stories. In the form of key performance indicators and broader metrics, the telecom management unit can show, over time, how its strategy and spending affect and lift the entire organization. This report from AOTMP’s Telecom Management Ecosystem Research Practice will discuss how the fixed and mobile environment impacts the business, and speaks to the importance of incorporating a metrics- and KPI-based approach into reporting workflow.


Scott is heavily involved in AOTMP’s Performance Scoring and Research teams. In his role, he helps organizations understand their current financial, operational and technical efficiency position relative to industry peers in order to identify areas of strength and opportunity.

He also serves as subject matter expert and consultant for AOTMP’s Research & Advisory solution, helping both enterprises and vendors  confront and mitigate the challenges that exist within their organizations while improving understanding of fixed and mobile telecom management trends that drive the industry. With over 20 years of telecom and IT management industry experience, Scott has authored numerous publications and served as a featured presenter in many speaking engagements within the practice of fixed and mobile telecom management.

2018-02-04T18:45:33+00:00 August 4th, 2017|Categories: Published, Research Agenda|Tags: |