EFFICIENCY FIRST® FRAMEWORK 2020

The new standard for telecom, mobility, and IT management excellence

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The Efficiency First® Framework is backed by…

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U.S. PATENTS
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YEARS OF DEVELOPMENT
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HOURS OF LIVE CUSTOMER ENGAGEMENT
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ORGANIZATIONS IN DATABASE

…to determine what works and how to quantify good, better, and best business results.

Your guide to telecom, mobility, and IT management mastery.

The Guidebook outlines best practices governed by four Efficiency First® Framework Guiding Principles:

  • Operational Excellence
  • Financial Accountability
  • Technical Integrity
  • Business Results

About the Efficiency First® Framework 2020 Guidebook

The Efficiency First® Framework Guidebook is for business and public sector organizations adopting Framework principles and service providers aligning products, services, and solutions with Framework principles. This Guidebook defines and outlines key principles and practices that help drive performance and efficiency which can be applied to existing practices and processes. In addition, the principles of the Efficiency First® Framework complement other business practices such as ITIL, Six Sigma, Lean Sigma, and TBM.

The guidebook contains descriptions, definitions, evaluation criteria, management considerations, process development guidance, use cases, roles/responsibility profiles, measurement criteria, and adoption best practices for all Efficiency First® Framework elements.

Efficiency First® Framework practices and principles are used to diagnose and resolve over 1,000 potential points of telecom, mobility, and IT management inefficiencies.

Efficiency First® Framework Elements

15 Focus Areas

(Operational, Financial, Technical, Business)

Optimization Focus

Transformation Focus

  • People
  • Process
  • Technology
  • Services
  • Assets
  • Licenses
  • Vendors
  • Costs
  • Contracts
  • Compliance
  • Data Aggregation
  • Automation
  • Engagement
  • Innovation
  • Business Impact

8 Stakeholder Groups

(Business, Customers, Management, Operations)

  • Executives
  • Finance
  • Procurement
  • Business Unit Leaders
  • Internal Customers
  • External Customers

  • Telecom/Mobility/IT Management
  • Telecom/Mobility/IT Operations

7 Performance Areas

(Measure, Identify, Monitor)

  • Team Performance
  • Practice Area Performance

  • Vendor Performance

  • Business Performance
  • Optimization Potential
  • Transformation Potential
  • Key Performance Indicators

10 Core Management Technologies

(Systems, Tools, Data Sources)

  • IT Asset Management

  • IT Service Management

  • Unified Endpoint Management

  • Telecom/Mobile/IT Expense Management

  • Cloud Management

  • Network Monitoring/Management

  • Contract Management

  • Sourcing Management

  • Data Analytics & Visualization

  • Data Lake (Unified Data Storage)

3 Portfolio Areas

(Assets, Services, Licenses)

  • Telecom

  • Mobility

  • IT

Continuous Improvement
Approach

4 Guiding Principles

  • Operational Excellence

  • Financial Accountability
  • Technical Integrity

  • Business Results

30 Core Practice Areas

(Telecom, Mobility, IT Workgroups & Procedures)

  • Asset Management

  • Auditing
  • Budgeting & Forecasting

  • Business Analysis
  • Change Control
  • Contract Management
  • Data Privacy
  • Disaster Recovery
  • Endpoint Management
  • Exception Management
  • Framework Alignment
  • Governance
  • Help Desk
  • Invoice Processing

  • License Management
  • Network Design
  • Order Management
  • Performance Management
  • Policy
  • Portfolio Delivery
  • Project Management
  • Quality Control & Assurance
  • Regulatory Compliance

  • Reporting & Analytics
  • Risk Management
  • Security
  • Service Management
  • Sourcing & Procuement
  • Strategy
  • Vendor Management

About the Efficiency First® Framework 2020

The Efficiency First® Framework is a set of practices and principles for managing enterprise Telecom / Mobility / IT. The Framework promotes technical, financial, and operational management efficiency, and drives business results. The Framework is the foundation for a Center of Excellence designed to deliver maximum business value.

  • Business and Public Sector organizations adopt Efficiency First® Framework principles to drive Center of Excellence performance results.
  • Vendors align products, services, and solutions with Efficiency First® Framework principles to support customers’ performance goals.

About the Efficiency First® Framework 2020

The Efficiency First® Framework is a set of practices and principles for managing enterprise Telecom / Mobility / IT. The Framework promotes technical, financial, and operational management efficiency, and drives business results. The Framework is the foundation for a Center of Excellence designed to deliver maximum business value.

  • Business and Public Sector organizations adopt Efficiency First® Framework principles to drive Center of Excellence performance results.
  • Vendors align products, services, and solutions with Efficiency First® Framework principles to support customers’ performance goals.

About the Efficiency First® Framework 2020 Guidebook

The Efficiency First® Framework Guidebook is for business and public sector organizations adopting Framework principles and service providers aligning products, services, and solutions with Framework principles. This Guidebook defines and outlines key principles and practices that help drive performance and efficiency which can be applied to existing practices and processes. In addition, the principles of the Efficiency First® Framework complement other business practices such as ITIL, Six Sigma, Lean Sigma, and TBM.

Updated in the first quarter of each calendar year to support technology, business and market changes, the guidebook includes:

Framework Principles
descriptions, definitions, and evaluation criteria

Portfolio Areas
descriptions, definitions, and management considerations

Focus Areas
descriptions, definitions, and evaluation guidelines

Practice Areas
descriptions, definitions, and process development guidance

Core Management Technologies
descriptions, definitions, and use cases

Stakeholder Groups
descriptions, definitions, and role/responsibility profiles

Performance Areas
descriptions, definitions, and measurement criteria

Continuous Improvement Approach
descriptions, definitions, and adoption best practices

Explore the Table of Contents
& Guidebook Introduction

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