Efficiency First®
Framework

The standard for telecom, mobility, and IT management excellence.

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Drive performance and efficiency.

The Guidebook outlines best practices governed by four Efficiency First® Framework Guiding Principles:

Operational
Excellence

Technical
Integrity

Business
Results

Financial
Accountability

About the
Framework

Efficiency First® Framework practices and principles are used to diagnose and resolve over 1,000 potential points of telecom, mobility, and IT management inefficiencies.

The principles of the Efficiency First® Framework complement other business practices such as ITIL, Six Sigma, Lean Sigma, and TBM.

About the
Guidebook

The Guidebook is a 300-page digital book that supports adoption of the Framework.

It contains descriptions, definitions, evaluation criteria, management considerations, process development guidance, use cases, roles / responsibility profiles, and measurement criteria for all Efficiency First® Framework elements.

Who is Efficiency First® for?

Business and public sector organizations adopting Framework principles.

Service providers aligning products, services, and solutions with Framework principles.

Efficiency First® Certified Solutions

AOTMP® Efficiency First® Certified Solution vendors possess solution capabilities aligned with Efficiency First® Framework principles and are likely to positively impact the efficiency of an enterprise’s telecom, mobility and technology environment and their adoption of the Framework.

Efficiency First® Framework Elements

Descriptions, definitions, evaluation criteria, management considerations, process development guidance, use cases, measurement criteria, and adoption best practices for the Efficiency First® Framework Elements are provided in the guidebook.

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Core Practice Areas

  • Asset Management
  • Auditing
  • Budgeting & Forecasting
  • Business Analysis
  • Change Control
  • Contract Management
  • Data Privacy
  • Disaster Recovery
  • Endpoint Management
  • Exception Management
  • Framework Alignment
  • Governance
  • Help Desk
  • Invoice Processing
  • License Management
  • Network Design
  • Order Management
  • Performance Management
  • Policy
  • Portfolio Delivery
  • Project Management
  • Quality Control & Assurance
  • Regulatory Compliance
  • Reporting & Analytics
  • Risk Management
  • Security
  • Service Management
  • Sourcing & Procurement Strategy
  • Vendor Management

4

Guiding Principals

  • Operational Excellence
  • Financial Accountability
  • Technical Integrity
  • Business Results

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Performance
Areas

  • Team Performance
  • Practice Area Performance
  • Vendor Performance
  • Business Performance
  • Optimization Potential
  • Transformation Potential
  • Key Performance Indicators

3

Portfolio Areas

  • Telecom Management
  • Mobility Management 
  • IT Management

8

Stakeholder
Groups

  • Executives
  • Finance
  • Procurement
  • Business Unit Leaders
  • Internal Customers
  • External Customers
  • Telecom/Mobility/IT Management
  • Telecom/Mobility/IT Operations

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Core Management
Technologies

  • IT Asset Management
  • IT Service Management
  • Unified Endpoint Management
  • Expense Management
  • Cloud Management
  • Monitoring/Management
  • Contract Management
  • Sourcing Management
  • Data Analytics & Visualization
  • Data Lake (Unified Data Storage)

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Focus Areas

  • People
  • Process
  • Technology
  • Services
  • Assets
  • Licenses
  • Vendors
  • Costs
  • Contracts
  • Compliance
  • Data Aggregation
  • Automation
  • Engagement
  • Innovation
  • Business Impact