This is the first time the Efficiency First® Framework practices and principles have been published in their entirety.

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The Efficiency First® Framework is backed by…

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U.S. PATENTS
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YEARS OF DEVELOPMENT
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HOURS OF LIVE CUSTOMER ENGAGEMENT
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ORGANIZATIONS IN DATABASE

…to determine what works and how to quantify good, better, and best business results.

About the Efficiency First® Framework 2020

The Efficiency First® Framework is a set of practices and principles for managing enterprise Telecom / Mobility / IT. The Framework promotes technical, financial, and operational management efficiency, and drives business results. The Framework is the foundation for a Center of Excellence designed to deliver maximum business value.

  • Business and Public Sector organizations adopt Efficiency First® Framework principles to drive Center of Excellence performance results.
  • Vendors align products, services, and solutions with Efficiency First® Framework principles to support customers’ performance goals.

About the Efficiency First® Framework 2020 Guidebook

The Efficiency First® Framework Guidebook is for business and public sector organizations adopting Framework principles and service providers aligning products, services, and solutions with Framework principles. This Guidebook defines and outlines key principles and practices that help drive performance and efficiency which can be applied to existing practices and processes. In addition, the principles of the Efficiency First® Framework complement other business practices such as ITIL, Six Sigma, Lean Sigma, and TBM.

Updated in the first quarter of each calendar year to support technology, business and market changes, the guidebook includes:

Framework Principles
descriptions, definitions, and evaluation criteria

Portfolio Areas
descriptions, definitions, and management considerations

Focus Areas
descriptions, definitions, and evaluation guidelines

Practice Areas
descriptions, definitions, and process development guidance

Core Management Technologies
descriptions, definitions, and use cases

Stakeholder Groups
descriptions, definitions, and role/responsibility profiles

Performance Areas
descriptions, definitions, and measurement criteria

Continuous Improvement Approach
descriptions, definitions, and adoption best practices

About the Efficiency First® Framework 2020

The Efficiency First® Framework is a set of practices and principles for managing enterprise Telecom / Mobility / IT. The Framework promotes technical, financial, and operational management efficiency, and drives business results. The Framework is the foundation for a Center of Excellence designed to deliver maximum business value.

  • Business and Public Sector organizations adopt Efficiency First® Framework principles to drive Center of Excellence performance results.
  • Vendors align products, services, and solutions with Efficiency First® Framework principles to support customers’ performance goals.

About the Efficiency First® Framework 2020 Guidebook

The Efficiency First® Framework Guidebook is for business and public sector organizations adopting Framework principles and service providers aligning products, services, and solutions with Framework principles. This Guidebook defines and outlines key principles and practices that help drive performance and efficiency which can be applied to existing practices and processes. In addition, the principles of the Efficiency First® Framework complement other business practices such as ITIL, Six Sigma, Lean Sigma, and TBM.

Updated in the first quarter of each calendar year to support technology, business and market changes, the guidebook includes:

Framework Principles
descriptions, definitions, and evaluation criteria

Portfolio Areas
descriptions, definitions, and management considerations

Focus Areas
descriptions, definitions, and evaluation guidelines

Practice Areas
descriptions, definitions, and process development guidance

Core Management Technologies
descriptions, definitions, and use cases

Stakeholder Groups
descriptions, definitions, and role/responsibility profiles

Performance Areas
descriptions, definitions, and measurement criteria

Continuous Improvement Approach
descriptions, definitions, and adoption best practices

View an excerpt of the guidebook

Order Your Copy Today