The industry acronym TEM is traditionally known by most to reference ‘telecom expense management.’ Over the past several years, however, the acronym has morphed into ‘technology expense management’ in an effort to include a broader class of communications technology than traditional telecom. Whether you prefer telecom or technology in your acronym definition, understanding the scope of a mature TEM practice is essential for every organization.

A mature practice delivers visibility and enables control of all technical, financial, operational, and business aspects of the communications estate. The practice includes people, processes, and technology that work in harmony to manage the lifecycle of technology spanning:

  • Telecom (voice and data) services, hardware, and software providing Wide-Area Network (WAN), internet, voice, and video connectivity
  • Mobility (cellular/wireless) services, hardware, and software associated with cellular communications
  • IT services, systems, software, licenses, equipment, and peripherals providing private, public, and cloud network connectivity

Cast a wide net when determining the scope of your practice; communication technology inclusion should be the priority to achieve optimal expense management results. To that end, designing an inclusive expense management practice may require multiple internal workgroups, multiple managed and professional services vendors, and multiple software platforms to address the growing scope of technology included in the practice. These diverse elements are unified by processes that guide human and system interactions.

The ‘T’ in TEM less important to discuss than the business value of the practice. Expense management will continue to grow as technology evolves, new use cases emerge, and businesses transform. Future-proof your TEM practice today by including all communications technology.

expense managementOr, by simply developing a TEM plan with AOTMP® University’s help!

About the Author: Timothy C. Colwell

Timothy C. Colwell