Used to their fullest, IT service management (ITSM) platforms help telecom operations run with more efficiency and effectiveness. This is particularly true when organizations make the most of the help desk and incident management functionality within the ITSM software suite. However, many enterprises struggle to realize the full potential of these modules. Telecom management leaders keen to make the most of help desk and incident management within their ITSM software suites – and therefore create positive ripple effects throughout the organization – will want to read this report.
