Financial Telecom Management: The Costs of Going Cheap
Topic: Financial Telecom Management: The Costs of Going Cheap
Selecting a new telecom service provider or technology is an opportunity to invest in business improvement; however, most organizations mistakenly make this decision based on one thing — cost. Without taking the alignment of business needs or corporate strategy into consideration, this approach can leave organizations vulnerable to paying for their decision in the long run through poor customer support, unreliable service and lost time.
More than 60% of organizations indicate that their top telecom management priority is optimizing service costs, but what else should drive telecom management? This white paper will explore the dangers of making financial telecom decisions based on cost alone and the impact to operational and technical performance. It will also examine financial efficiency by providing guidance for developing key performance indicators (KPIs) and offer essential financial management KPI examples.
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