Managing a complex mobile environment is not an easy task. Outsourcing this cumbersome responsibility can alleviate internal administrators and save time and money. Establishing a successful managed mobility strategy is critical for today’s enterprises, especially as mobility is only increasing in complexity. However, a lengthy, over-engineered internal mobility transformation exercise prior to outsourcing your managed mobility isn’t necessary – in fact, it may prove to be detrimental if your MMS provider has the flexibility to seamlessly adapt, scale and change with your program.
While this may seem counterintuitive, it makes sense for more than a few reasons:
Process improvement will naturally occur as you get the right tools in place, and these tools are made available to the right users and administrators. Attempting to redefine processes without first understanding the capabilities of the system may leave your program bound by unnecessary constraints based on legacy limitations.
Mobility is constantly changing. It’s not too far-fetched to imagine that the program established at launch bears only a passing resemblance to your program two or three years down the road.
The best strategic mobility decisions are those made based on real-world analytics and comprehensive program metrics. These metrics may be related to expenses, assets, support, devices, carriers, CL vs BYOD, EMM systems, and much more. In an unmanaged or under-managed environment, this information is being sourced from multiple systems, multiple platforms, and only available after multiple hours or even days of work – only to have it all change the following month. With an effective MMS in place, trends will become apparent and will be closely monitored by your MMS team, so your MMS provider will be able to help you understand this information to achieve ongoing program optimization and strategic transformation for both the short and long term.
With all this in mind, don’t think preparedness and strategic planning prior to program launch isn’t important. It is!
MDM software seeks to optimize functionality and security of a mobile network, but it needs to be managed by an MMS provider. That is why any MMS provider you are considering working with should provide a thorough explanation of all services and options within the program. They should also conduct a comprehensive design session during the pre-sales process with a Solutions Architect who will work with existing program managers to establish program launch frameworks and an initial launch plan tailored to help transition your program seamlessly into the MMS experience.