Are vendor mergers and acquisitions generally a good thing for enterprises?

Vendor M&A activity could be a positive event for enterprises. Enterprises should have the opportunity to take advantage of increased capabilities and potentially improved support with the activity. However, some enterprises have reported degradation in service and support and these are things that must be mitigated. In the event an enterprise experiences vendor M&A activity, vendors should always communicate to enterprises how the event will affect them and provide assurances that support levels will not be comprised.