A Telecom / Mobility / IT Management Center of Excellence (CoE) is a group or team that collaborates and utilizes best practices around a specific focus area or business practice to drive business results. An organization is recognized by AOTMP as a certified CoE by having an Efficiency First® Performance Index score of at least 9,000 points (out of a possible 10,000 points). Sub-components that contribute to the Performance Index include Environment Performance Rating, Team Performance Rating, Vendor Performance Rating and Business Impact Performance Rating.
Telecom, mobility and IT management is a comprehensive, holistic approach to managing the environment, encompassing technical, financial and operational performance. Telecom Expense Management (TEM) is a small component of the overall practice. Optimizing processes, skills, structure, technology, vendor performance and ultimately business impact are a few of the core focus areas in a comprehensive telecom, mobility and IT Management practice that encompasses 30 core activities and 7 stakeholder groups.