Should we insource or outsource TEM?

Determining the resource strategy of a TEM engagement is critical as it focuses organizations to define specific delivery and fulfillment requirements essential for making the correct decision. Program goals and objectives, internal expertise, resource availability and cost will be a few of the primary factors that will factor into the decision. It is important that the resource strategy be determined early on, to avoid wasting cycles evaluating vendors that will not be able to meet your needs and requirements. In TEM, there is typically no such thing as 100% insourced or 100% outsourced. A co-sourcing model will likely be the end result where your staff is responsible for certain workstreams while the TEM vendor is responsible for others.

In terms of TEM deployment models, technology plus Host-and-Load is good when the enterprise has sufficient internal resources and domain expertise in telecom expense management and the primary missing ingredient in the TEM business practice is the technology supporting the internal resources. The host-and-load aspect of this configuration addresses automation used to acquire and load carrier invoice and related inventory data, which may include manual or partially automated entry of paper billing media.

Technology and Managed Services offers all that Technology plus Host-and-Load has to offer plus some level of skilled resources to complete work in one or more TEM practice workstreams. This configuration is good when the enterprise is either resource constrained or has limited TEM domain expertise, or in cases where the business desire is to outsource workstreams to a third party. Regardless of the TEM model you select, always seek to gain clear understanding of the benefits and scope of each before selecting the model best suited for your business needs.