IT service management software allows enterprises to streamline procurement, assignment, delivery and support for a range of devices and services. However, organizations’ use of such platforms runs the gamut. In this Market Landscape research report, AOTMP explores ITSM features, functionality and enterprise use cases to shed light on opportunities for enterprises to use the software for maximum business impact. The report also will contain ITSM vendor profiles each with AOTMP’s perspective, so organizations can vet for best fit. Analysis for this research will incorporate data gathered from one-on-one briefings with vendors, interviews with enterprises, and enterprise research questionnaires.