Smartphones, tablets and connected handhelds are commonplace in business today. Independent of corporate liable, personal liable or blended liability strategies for addressing device and plan costs, access to corporate systems and information is something every mobile user enjoys to some degree. Many businesses are deploying mobile-first strategies for employees and customers which drives device, systems access and utilization rates up in rapid fashion. Add IoT/M2M endpoints and applications into the mix and the scope of enterprise mobility management quickly grows.
The biggest challenge with managing the mobile estate isn’t the volume, though. The root of the issue is that the rate of user and line of business mobility innovation is outpacing enterprise mobility management practices. Alleviating this challenge requires a unified mobile strategy for the business, agility that supports change, and a unified communication plan.
Executing on this three-pronged approach requires a single mobile strategy owner who is intimate with all areas of the business and understands initiatives that shape current and future mobility management requirements. The strategy owner also serves as a conduit between business and mobility management operations that supports and communicates change across the organizations, thus satisfying the agility and communications aspects of the three-pronged approach.
Elevating mobility management to a core business function and establishing a strategy owner to drive a cohesive and comprehensive strategy resolves the mobility management challenge and allows businesses to reap full benefit of mobile platforms and technology.
Timothy C. Colwell is a telecom management industry thought leader exploring the impact of technology as a business accelerator and social capital enabler.