Courses → Course Catalog → (CSR) Customer Service Record Interpretation Practices

(CSR) Customer Service Record Interpretation Practices

Portfolio Area:
Experience Level:

Course Details

Customer Service Records (CSRs) provide valuable configuration details regarding local exchange carrier services. The information contained on a CSR assists telecom/IT professionals as they build service inventories, audit monthly recurring charges, and validate service configuration accuracy. While CSRs support various initiatives, these documents are riddled with complex order codes and carrier-centric nomenclature. This course explores CSR interpretation and offers guidance for deciphering their mysterious code.

Learning Objectives

Upon completing this course, you will have learned how to:
– Define CSR
– Understand how to use and read a CSR
– Identify best practices for utilizing a CSR

Includes:

On-demand Course

Digital Certificate*

*Issued when the course has been completed.

Experience:

Duration:

60 minutes

Portfolio Area:

Course Preview:

Example of an AOTMP University certificate of achievement.

Buy Now

Purchase this course for a single user.

Or get it with a Subscription

Volume Pricing

Bring Your Team

Volume purchasing provides the ultimate flexibility by allowing managers to assign different courses to different learners over a 12-month period. Contact us to get started.

Number of Courses Discount Price per Course Total

1

n/a
$298
$298

10

15%
$253
$2,533

20

25%
$224
$4,470

30

35%
$194
$5,811

40

45%
$164
$6,556

50

55%
$134
$6,705

75

60%
$119
$8,940

100

65%
$104
$10,430

Interested in purchasing multiple courses?

"*" indicates required fields

Name*
This field is for validation purposes and should be left unchanged.