Upon completing this course, you will have learned how to:
– Understand and define the Help Desk Core Activity
– Understand and define Help Desk sub-activities
– List Efficiency First® Framework best practice principles related to the Help Desk
The Efficiency First® Framework defines help desk as the practice of managing and resolving break-fix trouble tickets and technical queries on behalf of users and resolving technical issues with vendor-provided assets and services. This course shares help desk best practices aligned with Efficiency First® Framework principles.
AOTMP® is a global organization, empowering professionals in the dynamic $4+ trillion telecom, mobility and IT management industry. AOTMP® delivers value through training, certifications, association memberships, events & programs, best practices, publications, resources, and professional development.
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