AOTMP® University Online Course

(EHD) Efficiency First® Framework: Help Desk Core Activity

Experience Level:
Portfolio Area: , ,


Learning Objectives

Upon completing this course, you will have learned how to:
– Understand and define the Help Desk Core Activity
– Understand and define Help Desk sub-activities
– List Efficiency First® Framework best practice principles related to the Help Desk

Course Details

The Efficiency First® Framework defines help desk as the practice of managing and resolving break-fix trouble tickets and technical queries on behalf of users and resolving technical issues with vendor-provided assets and services. This course shares help desk best practices aligned with Efficiency First® Framework principles.

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