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CoursesCourse Catalog → (EHD) Efficiency First® Framework: Help Desk Core Activity

(EHD) Efficiency First® Framework: Help Desk Core Activity

Portfolio Area: , ,
Experience Level:

Course Details

The Efficiency First® Framework defines help desk as the practice of managing and resolving break-fix trouble tickets and technical queries on behalf of users and resolving technical issues with vendor-provided assets and services. This course shares help desk best practices aligned with Efficiency First® Framework principles.

Learning Objectives

Upon completing this course, you will have learned how to:
– Understand and define the Help Desk Core Activity
– Understand and define Help Desk sub-activities
– List Efficiency First® Framework best practice principles related to the Help Desk

Includes:

On-demand Course

Digital Certificate*

*Issued when the course has been completed.

Experience:

Duration:

60 minutes

Portfolio Area:

Example of an AOTMP University certificate of achievement.

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Number of Courses Discount Price per Course Total

1

n/a
$298
$298

10

15%
$253
$2,533

20

25%
$224
$4,470

30

35%
$194
$5,811

40

45%
$164
$6,556

50

55%
$134
$6,705

75

60%
$119
$8,940

100

65%
$104
$10,430

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