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(EKP) Efficiency First® Framework: KPI Measurement and Performance Scoring Core Activities

Experience Level: Foundation

Portfolio Area: IT, Mobility, Telecom

Upon completing this course, you will have learned how to:
– Understand and define the KPI Measurement and Performance Scoring Core Activity
– Understand and define KPI Measurement and Performance Scoring sub-activities
– Recite Efficiency First® Framework best practice principles of KPI Measurement and Performance Scoring

Key Performance Indicators (KPIs) are measurements that represent technical, financial, operational, and business efficiency across telecom, mobility, and IT management practices. This course shares best practices for KPIs aligned with Efficiency First® Framework principles.

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