Courses → Course Catalog → (MVP) Managing Vendor Performance & Accountability

(MVP) Managing Vendor Performance & Accountability

Portfolio Area:
Experience Level:

Course Details

There are four stages of vendor relationship management: pre-contract, new service, mid-term, and separation. During this course, you will be able to develop a plan, consider all facets of your organization’s relationship with vendors, and learn how to manage vendors utilizing performance metrics and adherence to Service Level Agreements (SLAs) and other documentation. You will further dive into the topic of vendor performance management through metrics and tracking by examining and creating powerful vendor scorecards that drive results.

Learning Objectives

Upon completing this course, you will have learned how to:
– Relay how telecom management technical, financial, and operational objectives affect your role
– Provide examples of how you would alter policies and procedures to more effectively account for the discussed objectives
– Identify how the vendors your organization has selected have an impact on telecom management
– Create a strategy for future vendor negotiations based on desired telecom management performance as outlined by the Efficiency First® Framework

Includes:

On-demand Course

Digital Certificate*

*Issued when the course has been completed.

Experience:

Duration:

60 minutes

Portfolio Area:

Course Preview:

Example of an AOTMP University certificate of achievement.

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Volume Pricing

Bring Your Team

Volume purchasing provides the ultimate flexibility by allowing managers to assign different courses to different learners over a 12-month period. Contact us to get started.

Number of Courses Discount Price per Course Total

1

n/a
$298
$298

10

15%
$253
$2,533

20

25%
$224
$4,470

30

35%
$194
$5,811

40

45%
$164
$6,556

50

55%
$134
$6,705

75

60%
$119
$8,940

100

65%
$104
$10,430

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