Service Management 2020 Specialty Certification Exam

$279.00

Can you identify and track telecom, mobility, and IT services including pricing, features, configurations, costs? And, can you associate service inventory with assigned users, cost elements, physical locations, business units, and cost centers across your environment?

Description

This exam verifies Service Management 2020 Specialty Certification candidates are able to accurately:
• Identify guiding principles of the Efficiency First® Framework’s Service Management Practice Area.
• Determine potential sources and systems of data related to the Efficiency First® Framework’s Service Management Practice Area.
• Identify continuous improvement approach elements for the Efficiency First® Framework’s Service Management Practice Area.
• Describe process development considerations related to the Efficiency First® Framework’s Service Management Practice Area.
• Recognize best practices related to the Efficiency First® Framework’s Service Management Practice Area.
• Demonstrate knowledge required to effectively execute within the Efficiency First® Framework’s Service Management Practice Area.

Recommended Exam Preparation:

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