Service Management Specialist Certification (Option #1)

$1,969.00

Efficiency First® Framework 2020 defines Service Management as the practice of identifying and tracking telecom, mobility, and IT services including pricing, features, configurations, and costs and associating service inventory with assigned users, cost elements, physical locations, business units, and cost centers. This bundle includes ten (10) courses (listed below) and one (1) Service Management Specialist Certification Exam.

Description

Efficiency First® Framework 2020 defines Service Management as the practice of identifying and tracking telecom, mobility, and IT services including pricing, features, configurations, and costs and associating service inventory with assigned users, cost elements, physical locations, business units, and cost centers.

The certification exam verifies Service Management Specialist candidates are able to accurately:

  • Identify guiding principles of the Service Management Practice Area.
  • Determine potential sources and systems of data related to the Service Management Practice Area.
  • Identify continuous improvement approach elements for the Service Management Practice Area.
  • Describe process development considerations related to the Service Management Practice Area.
  • Recognize best practices related to the Service Management Practice Area.
  • Demonstrate knowledge required to effectively execute within a Service Management Practice.

ADDITIONAL INFORMATION

Includes ten (10) courses (listed below) and one (1) Service Management Specialist Certification Exam.

(EAS) Efficiency First® Framework: Asset Inventory Management and
(ICS) Developing a Telecom Service Inventory
(IDA) Invoice Inventory Best Practices for Data Accuracy
(ITF) Telecom Inventory Fundamentals
(MMC) Managing the MACD Process
(MSA) Mobile Service Analysis
(MSS) Mobile Service Components
(PPC) Project Plan: Implementing a New Service Contract
(SIM) Stages of Inventory Management
(TCM) Telecom Inventory: Collateral Materials

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