UCaaS – Is it Right for My Organization?

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Opting for a cloud version of unified communications serves many organizations well. Using unified communications as a service (UCaaS) avoids having to buy, install, maintain and upgrade on-premises equipment. It also moves expenses from the capex to the opex budget, which can be easier on the enterprise’s finances. However, the benefits of unified communications as a service, or UCaaS, must be weighed against its potential drawbacks. For one thing, an enterprise does not have the same controls over security as it does over on-premises deployments. For another, the UCaaS platform may not integrate with other tools already in place that aren’t ready for retirement. Billing issues also can arise with some provider types. This Analyst Perspective report presents three key areas to consider when determining whether UCaaS is the best fit.

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Publication date: May 2019

Opting for a cloud version of unified communications serves many organizations well. Using unified communications as a service (UCaaS) avoids having to buy, install, maintain and upgrade on-premises equipment. It also moves expenses from the capex to the opex budget, which can be easier on the enterprise’s finances. However, the benefits of unified communications as a service, or UCaaS, must be weighed against its potential drawbacks. For one thing, an enterprise does not have the same controls over security as it does over on-premises deployments. For another, the UCaaS platform may not integrate with other tools already in place that aren’t ready for retirement. Billing issues also can arise with some provider types. This Analyst Perspective report presents three key areas to consider when determining whether UCaaS is the best fit.

Benefits for Enterprises: 

  • Understand how UCaaS differs from UC
  • Learn the benefits of UCaaS
  • Learn the circumstances where UCaaS works best

Benefits for Vendors: 

  • Showcase the vendor’s approach to UCaaS as it aligns with AOTMP recommendations
  • Highlight UCaaS differentiators
  • Use in sales and marketing campaigns