Service Management Automation X (SMAX) is Micro Focus’ solution for ITSM, IT asset management (ITAM) and enterprise service management (ESM). It improves employee experience, increases IT productivity, and lowers your cost of operations.
Automate your IT processes, workflows and tasks out-of-the-box and extend them without coding. Get up and running quickly with out-of-the-box best practices for all key processes, including incident, problem, knowledge and change management, a native CMDB tightly integrated with discovery and software asset management – with SMAX as a service (SaaS), on-premises, or in the public cloud.
Users can interact with your service desk via SMAX mobile apps, email, or web-based portal, live chat or AI-based virtual agents. Your agents can collaborate via in-tool agent-to-agent chat or the integration with Microsoft Teams.
Smart capabilities, based on built-in AI at no extra cost, such as automatic ticket categorization, intelligent search, and a conversational virtual agent, empower your employees with fast self-service and lower your issue resolution times.
A single service portal and catalog for all services provides a unified experience and delivery for services ranging from HR to IT to public cloud.
With SMAX codeless configuration your process owners, whether IT or non-IT, can create new process-based applications in days, not months. Enjoy fast and easy upgrades without the technical debt that other solutions create.