Number of Customers: Not Disclosed
Number of Users: Not Disclosed
Company Size Supported: More than 100 Employees
Published on June 2, 2022

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What is it?

Service Management Automation X (SMAX) is Micro Focus’ solution for ITSM, IT asset management (ITAM) and enterprise service management (ESM). It improves employee experience, increases IT productivity, and lowers your cost of operations.

Automate your IT processes, workflows and tasks out-of-the-box and extend them without coding. Get up and running quickly with out-of-the-box best practices for all key processes, including incident, problem, knowledge and change management, a native CMDB tightly integrated with discovery and software asset management –  with SMAX as a service (SaaS), on-premises, or in the public cloud.

Users can interact with your service desk via SMAX mobile apps, email, or web-based portal, live chat or AI-based virtual agents. Your agents can collaborate via in-tool agent-to-agent chat or the integration with Microsoft Teams.

Notable Recognition

  • #1 in RIA Vendor Selection Matrix 2021-Enterprise Service Management.
  • A major player in IDC MarketScape: Worldwide IT Service Management 2020 Vendor Assessment.
  • A leader in the ISG Provider Lens Quadrant Report (March 2021).
  • A leader in the KuppingerCole Leadership Compass for IT Service Management (ITSM).

What Sets it Apart?

Smart capabilities, based on built-in AI at no extra cost, such as automatic ticket categorization, intelligent search, and a conversational virtual agent, empower your employees with fast self-service and lower your issue resolution times.

A single service portal and catalog for all services provides a unified experience and delivery for services ranging from HR to IT to public cloud. 

With SMAX codeless configuration your process owners, whether IT or non-IT, can create new process-based applications in days, not months. Enjoy fast and easy upgrades without the technical debt that other solutions create. 

Micro Focus is one of the world’s largest enterprise software providers. We deliver mission-critical technology that helps more than 40,000 customers worldwide manage core IT elements of their business. Strengthened by a top-10 patent portfolio, our broad set of technology for IT delivery, transformation, security, analytics, governance, and modernization provides the innovative solutions organizations need to run and transform—at the same time.

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