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Univerge Blue Cloud Services

Number of Customers: Not Disclosed
Number of Users: Not Disclosed
Company Size Supported: Any Size
Published on June 2, 2022

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What is it?

NEC’s UNIVERGE BLUE incorporates all a business’ communication and collaboration methods and devices into one integrated, easy-to-manage cloud-based system that is accessible from anywhere at any time through desktop and mobile apps. The core components are UNIVERGE BLUE CONNECT & ENGAGE.

CONNECT is a fully integrated cloud-based unified communications platform for any size business. CONNECT combines a business phone system, chat, video, screen sharing, file management, and conference calling into a seamless experience that fits with any business size, needs, and work style.

ENGAGE provides a best-in-class customer experience with a contact center solution that gives superior reliability, along with easier adoption and faster, more accurate resolve times. It improves the handling and oversight of communications through a range of agent and supervisor contact center services. ENGAGE is a highly flexible solution that’s easily deployed for remote/home workers and is compatible with most CRM and ERP systems.

What Sets it Apart?

CONNECT cloud communications combines a business phone system, video conferencing, chat, and file sharing/backup into a single application accessible via desktop and mobile apps. CONNECT BRIDGE customers can extend their existing NEC on-premises phone systems with cloud-based voice creating a seamless all-in-one communications experience. It allows collaboration in the office, at home, or anywhere with integrated video  conferencing, chat, and file sharing/backup.

ENGAGE is a customizable cloud customer care, multi-channel contact center for any size business. ENGAGE improves contact handling, customer experience, analytics, and oversight. Real-time monitoring and permission-based activity reports bring transparency to agent/contact center performance. Using advanced skill-based routing, callers are directed to the right agent, the first time. ENGAGE streamlines the caller experience and ensures service/staffing levels are sustained.

Integration of ENGAGE within CONNECT, drives even more employee efficiency and superior customer experience.through a single user interface – merging User Experience efficiency with Customer Experience enablement.

NEC Corporation of America (NEC) is a leading technology integrator providing solutions that improve the way people work and communicate. NEC delivers integrated solutions for society that are aligned with customers’ priorities to create new value for people, businesses, and society, with a special focus on safety, security, and efficiency. NEC delivers one of the industry’s strongest and most innovative portfolios of communications, analytics, security, biometrics, and technology solutions that unleash customers’ productivity potential. Through these solutions, NEC combines its best-in-class solutions and technology and leverages a robust partner ecosystem to solve today’s most complex business problems. NEC Corporation of America is a wholly owned subsidiary of NEC Corporation, a global technology leader with a presence in 160 countries and $29 billion in revenues.
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