NEC’s UNIVERGE BLUE incorporates all a business’ communication and collaboration methods and devices into one integrated, easy-to-manage cloud-based system that is accessible from anywhere at any time through desktop and mobile apps. The core components are UNIVERGE BLUE CONNECT & ENGAGE.
CONNECT is a fully integrated cloud-based unified communications platform for any size business. CONNECT combines a business phone system, chat, video, screen sharing, file management, and conference calling into a seamless experience that fits with any business size, needs, and work style.
ENGAGE provides a best-in-class customer experience with a contact center solution that gives superior reliability, along with easier adoption and faster, more accurate resolve times. It improves the handling and oversight of communications through a range of agent and supervisor contact center services. ENGAGE is a highly flexible solution that’s easily deployed for remote/home workers and is compatible with most CRM and ERP systems.
CONNECT cloud communications combines a business phone system, video conferencing, chat, and file sharing/backup into a single application accessible via desktop and mobile apps. CONNECT BRIDGE customers can extend their existing NEC on-premises phone systems with cloud-based voice creating a seamless all-in-one communications experience. It allows collaboration in the office, at home, or anywhere with integrated video conferencing, chat, and file sharing/backup.
ENGAGE is a customizable cloud customer care, multi-channel contact center for any size business. ENGAGE improves contact handling, customer experience, analytics, and oversight. Real-time monitoring and permission-based activity reports bring transparency to agent/contact center performance. Using advanced skill-based routing, callers are directed to the right agent, the first time. ENGAGE streamlines the caller experience and ensures service/staffing levels are sustained.
Integration of ENGAGE within CONNECT, drives even more employee efficiency and superior customer experience.through a single user interface – merging User Experience efficiency with Customer Experience enablement.