Number of Customers: Thousands
Number of Users: Not Disclosed
Customer Size Supported: More than 10,000 Employees
Published on February 10, 2022

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What is it?

Nuance Intelligent Engagement Platform is trusted by 85% of the Fortune 100 to improve customer and agent experiences while reducing costs and increasing revenue. Nuance helps leading brands empower agents, prevent fraud, and deliver superior experiences across all moments of the customer journey. Nuance’s solutions allow the flexibility to deploy how you want, where you want. 

Nuance Intelligent Engagement and Security Solutions are designed to enhance customer satisfaction and improve overall engagement experiences while helping organizations manage costs and prevent fraud. Using an AI-first approach, these solutions use strategic automation to eliminate churn, drive revenue, and create a more consistent and productive exchange across all channels. Customers will value easy-to-use, personalized, and secure self-service options to anticipate and help resolve their unique needs. Agents have instant access to in-depth insights to manage tasks and tailor recommendations efficiently. Organizations can use this actionable intelligence to promote optimization and improve overall ROI.

Notable Recognition

No less than six of Nuance’s customers won prestigious 2021 Stevie® Awards for various Nuance solutions ranging from digital messaging to Agent AI capabilities, which made Nuance even prouder to earn Technology Partner of the Year.

What Sets it Apart?

Combining over 20 years of experience serving companies across verticals, Nuance allows organizations to not only have their needs met, but also the needs of their customers met. Nuance’s deep industry expertise and AI‑first approach to intelligent engagement enables organizations to create consistent, connected, conversational experiences at every step of the customer journey – empowering outstanding customer service and support. The Nuance Intelligent Engagement Platform’s industry-leading performance is reflected in the following metrics: 

  • 20% increase in agent + employee satisfaction
  • More than 20B in fraud prevention savings 
  • 150% improvement in new sales
  • 300% ROI from reduced fraud-related losses

Forrester has recognized Nuance as a 2020 Leader in digital-first customer service solutions and earned 2021 highest rating for enterprise intelligent assistants by Opus research.

Nuance Communications, Inc. is the pioneer and leader in conversational AI and ambient intelligence innovations that bring intelligence to everyday work and life. For the last two decades, the company has delivered solutions that understand, analyze, and respond to people – amplifying human intelligence to increase productivity and security across numerous industries, such as healthcare, retail, government, telecommunications, travel, banking, and more. Currently, 85% of the Fortune 500 and 77% of hospitals in the U.S. rely on Nuance’s conversational AI solutions to enhance customer and patient experiences, combat fraud, streamline back-office tasks, and more.

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