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Communications Lifecycle Management

Number of Customers: 2,000+
Number of Users: Millions
Company Size Supported: Any Size
Published on June 2, 2022

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What is it?

Our flagship managed service, Communications Lifecycle Management (CLM), goes beyond traditional Telecom Expense Management to provide you with a cohesive view into your telecom connectivity portfolio, proactively optimizing expenses and inventory based on business needs and actual usage. CLM combines the active management of wireline, wireless, and IT services, looking at the full picture to help your company operate smoothly and reduce costs.

Our CLM solution includes ongoing contract management, sourcing, provisioning, and 24/7 helpdesk support. It also offers cost recovery and dispute management with dedicated resources that manage processes and provide recommendations for ongoing optimizations. Service performance is driven through a cloud-based application for analytics, contract/service/inventory management, ticketing, ordering, and life cycle management activities. The portal provides all the benefits of a SaaS solution, with the scalability of outsourcing. Our customers recognize a 10x ROI with a cohesive plan comprising all aspects of IT, telecom connectivity, and expense management.

Notable Recognition

  • 2021 Silver Stevie Award Winner for Best Customer Engagement Initiative.
  • 2019 AOTMP® Industry Award winner for Best Customer Success Program Award.
  • AOTMP® Efficiency First® Solution Certification in TEM Lifecycle and Enterprise Mobility Management.
  • Featured in Gartner’s 2020 Managed Mobility Services Magic Quadrant, Global.

What Sets it Apart?

Expense Management & Bill Pay: Instead of managing dozens of vendors have just one bill to pay, freeing up valuable FTEs and company resources for other priorities. You won’t be charged per invoice, MACD order or for time spent on contract negotiation.

Usage Optimization & Cost Recovery: Pay for what you use. Easily implement service adjustments and recover erroneous charges.

Helpdesk Support: We provide 24/7 US-based helpdesk support and access to nationwide Field Services.

Portfolio Optimization & Sourcing/Procurement: Recieve the best fit wireline and wireless services available from every vendor, tailored to each location’s specific needs while unlocking the lowest rates.

No Gain Share: You get 100% of your savings from successful cost disputes and proactive charge resolutions.

One Source, headquartered in Greenville, North Carolina, is a managed services company optimizing complex enterprise IT and Telecom requirements through Communications Lifecycle Management (CLM) to include Telecom Expense Management (TEM), IT Infrastructure and Cybersecurity. This holistic approach is driven by unparalleled customer service and industry expertise and is validated by a +98% customer renewal rate with average customer tenure of +13 years. One Source is able to tackle today’s most challenging multi-location business requirements such as infrastructure upgrades, right-sizing and negotiating carrier contracts, invoice audits and disputes, mobile device management, inventory and kitting, managed detection and response, and more, with significant cost savings and 24/7/365 helpdesk support. One Source has offices and Security Operations Centers in Greenville and Raleigh, NC, Portland, OR, and Mobile, AL, and works with companies across the globe such as multi-location restaurants, retail, automotive, property management, healthcare, financial services, manufacturing & distribution, and more
  • Top 3 Markets: Healthcare, Manufacturing, Retail

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AOTMP® is a global organization, empowering professionals in the dynamic $4+ trillion telecom, mobility and IT management industry. AOTMP® delivers value through training, certifications, association memberships, events & programs, best practices, publications, resources, and professional development.

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Indianapolis, Indiana 46278
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