Noting positive feedback with the training program, particularly in the areas of Introduction to Telecom and Telecom Project Management, MDSL’s utilization of AOTMP® University has since evolved not only to ensure a solid foundation of telecom industry knowledge for new hires; but also as method to identify and foster future leaders within the organization’s workforce.
“People who have a couple years of experience under their belt and have been high performers in their roles are set on a path to further develop their skills. We have learned to leverage AOTMP® University certifications as milestone markers, as it provides a unit of measurement in the process of evaluating and comparing employees for advancement opportunities.”
— Felix Lau, Director of Business Services, MDSL
In addition, MDSL also promotes its employee certifications as a “badge of expertise” in client-facing positions; differentiating its employees with a higher level of skill and professionalism amidst a crowded marketplace of TEM/EMM providers.
As far as training initiatives with AOTMP® University, MDSL sees involvement heightening with the doubling of its company size.
“When the dust has settled on our recent merger, I expect that we’ll utilize AOTMP® University as a way to ‘unite’ training initiatives and maintain consistent best practices on a global basis,” Felix states.
“As I am Euro-based and handle accounts on a global basis, the coursework helped me understand topics in the U.S. that I had little experience in such as U.S. invoicing, auditing and procurement. After completing the courses, I was able to serve my clients in that territory much more effectively.”
— Brunella Russo, TEM Account Manager, MDSL